• Report: #1144899

Complaint Review: iSurvivalgear.com

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  • Submitted: Wed, May 07, 2014
  • Updated: Thu, July 17, 2014

  • Reported By: Ray — Fargo North Dakota
iSurvivalgear.com
2486 Lewis Lane Finksburg, Maryland USA

iSurvivalgear.com False advertising and failed to issue refund. Finksburg Maryland

*Author of original report: Refund Finalized

*Author of original report: Conditional Refund

*Author of original report: Refund not received

*REBUTTAL Owner of company: Incorrect Information

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On April 7, 2014 I purchased a collectible Staff of Thranduil from isurvivalgear.com, order number 100000090. This item was advertised as being in stock at that time. On April 12, 2014 I inquired as to the shipping status of the item. I was informed that the item was not in stock and was given a shipping estimate of sometime in June, 2014. I requested a refund. On April 14, 2014, someone named Casey from isurvivalgear.com informed me that I would be issued a refund to my original payment source but the process would take 7 - 10 days. On April 29, 2014 I had not yet received a refund. I filed a complaint with my credit card company at that time. It is now May 7, 2014 and I still have not received my refund of $156.77. Beware dealing with this online merchant.


This report was posted on Ripoff Report on 05/07/2014 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/iSurvivalgearcom/Finksburg-Maryland-21048/iSurvivalgearcom-False-advertising-and-failed-to-issue-refund-Finksburg-Maryland-1144899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund Finalized

AUTHOR: Ray - ()

The conditional status of my refund has been changed to a final refund through my bank.

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#2 Author of original report

Conditional Refund

AUTHOR: Ray - ()

I received a conditional refund for this transaction from my bank. The case will not be finalized until July 21.

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#3 Author of original report

Refund not received

AUTHOR: Ray - ()

I check my bank credit card information online daily. I have filed a dispute with the issuing bank regarding this transaction. If a refund was issued, it must have been to the wrong account. I have received nothing through my bank credit card account to date.

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#4 REBUTTAL Owner of company

Incorrect Information

AUTHOR: Survival - ()

This transaction was filed and refund issued per Company Bank information. The customer purchased a sword that was not on the market,m but sold as a pre-release. The customer will not be able to find this anywhere until the date we specified to him after he purchased item.

Our company has had 0 reports filed except this one, and want our name cleared!

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