- Report: #1144899
Report - Rebuttal - Arbitrate
Complaint Review: iSurvivalgear.com
iSurvivalgear.com2486 Lewis Lane Finksburg, Maryland USA
iSurvivalgear.com False advertising and failed to issue refund. Finksburg Maryland
*Author of original report: Refund Finalized
*Author of original report: Conditional Refund
*Author of original report: Refund not received
*REBUTTAL Owner of company: Incorrect Information
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On April 7, 2014 I purchased a collectible Staff of Thranduil from isurvivalgear.com, order number 100000090. This item was advertised as being in stock at that time. On April 12, 2014 I inquired as to the shipping status of the item. I was informed that the item was not in stock and was given a shipping estimate of sometime in June, 2014. I requested a refund. On April 14, 2014, someone named Casey from isurvivalgear.com informed me that I would be issued a refund to my original payment source but the process would take 7 - 10 days. On April 29, 2014 I had not yet received a refund. I filed a complaint with my credit card company at that time. It is now May 7, 2014 and I still have not received my refund of $156.77. Beware dealing with this online merchant.
This report was posted on Ripoff Report on 05/07/2014 06:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/iSurvivalgearcom/Finksburg-Maryland-21048/iSurvivalgearcom-False-advertising-and-failed-to-issue-refund-Finksburg-Maryland-1144899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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