Keysmart, LLC / KeySmart Corporation After 1 week of use I contact them about a broken part and in two weeks I never got any answer. Sent 3 emails already Mount Prospect Illinois

I placed an order on August 20th and in two weeks of use somehow one of the sides were getting loose all the time and when I was opening my door at work, suddenly it broke and all keys scattered on the ground. When I tried to screw back to the plate, one of the bars that holds the plates doesn’t work anymore because it’s broken. I told them that I need a replacement parts and a label for me to ship back to them the broken part because It's defective.  I've sent them three emails and never received any answers. I paid $76 with all accessories.