Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to KH Direct Media for its full commitment to quality customer service.

Ripoff Report's discussions with KH Direct Media have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. KH Direct Media listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

KH Direct Media/Shark Finds' principal, Paul Doug Scott and Co-Executive Producer Kevin Harrington, have told us that their personal philosophy is their client's success is always at the heart of the business. As a successful businessman, Mr. Scott feels it is critical to listen to his clients and respond properly. By always keeping an open line of communication with all their clients, Mr. Scott ensures to maintain KH Direct Media/Shark Finds as a successful DRTV company. Another top executive, Anthony DiMeglio, told us that Mr. Scott's personal philosophy is to under-promise and over-deliver with transparency and integrity.

Shark Finds/Kevin Harrington Inc's Rob Posner says this, "We are one of the leaders in independent media production and help build brand equity with each client we work with. We even help small businesses create and understand their own brands. We are passionate about our clients and work collaboratively every step of the way, from script to screen."

One of the things Ripoff Report learned in the course of its review is that none of the Ripoff Report reviews were actual clients of KH Direct Media/Shark Finds. Instead, they were organizations contacted by phone being offered a potential opportunity to work with Kevin Harrington. In fact, Shark Finds/Kevin Harrington Inc's actual clients were extremely satisfied and reported back, "Working with KH Direct Media/Shark Finds has been an incredible experience. Attending Kevin Harrington's event and meeting him personally, along with the advisory board members and staff was a fantastic experience. It was informational and offered a great opportunity to explore future possibilities in retail and live shopping. I highly recommend this DRTV company to anyone looking to take their product to the next level."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Paul Douglas and Lisa Vrancken during an onsite inspection held by a third-party verification company with no biases towards KH Direct Media.

Fortune Media Group is a full-service production company currently doing business as ASONTV. Their extensive array of products allow their clients to utilize them as a one-stop shop. Paul Douglas stated the following about his company, "We do everything from commercial development to corporate videos to long and short form infomercials. We also have production services like editing suites for rent, insert studios for rent." Because of their vast services Fortune Media Group has several projects under their umbrella. Lisa Vrancken further explained, "because we do so many different things, because we are so well diversified in the production world, we have different campaigns, different product evaluators, product managers, as well as producers working on. Hence the different names that were utilized. Our corporate legal entity name is Fortune Media Group. Our DBA that is registered is ASONTV. AsSeenOnTv.pro is the ecommerce site of Kevin Harrington and Brian Harrington. We operate that ecommerce site under that umbrella."

Leads for Fortune Media Group are obtained through specific product categories on their website. These categories range from health, beauty, fitness, home essentials, and things of that nature. Mr. Douglas further explained, "we have a research department here that searches out trade shows, expos, press releases, and articles for products that are under each of those categories. Our research department does some research on the company and finds out where they are selling, what their price points are, where they distribute. That information is given to our product manager. A product manager is responsible for having a conversation with that organization to discuss their product, how it might relate to our services, what we offer them as far as our services are concerned." From their the client would send in a sample of their product that would be reviewed by Fortune Media Group's internal staff. Mr. Douglas explained the final steps in the sales and services process, "we circle back with them after they have sent us the product and we have evaluated it and looked at it and they have gone through the project time lines that we sent them. We do a follow up call to see if there is interested and they want to participate with us. If they are interested and want to participate, we send them a participation agreement that lays out all the parameters, all the deliverables. Once that is signed off on, they send it back to us, I review it and countersign it and we begin the production aspects of the agreement. We do this roughly around 400-500 times a year."



CUSTOMER CARE & COMPLAINT RESOLUTION – KH DIRECT MEDIA

During the on-site interview, Mr. Douglas and Ms. Vrancken were asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Vrancken expressed that they rarely receive complaints on their services. However, occasionally clients will have different expectations on the final product, "upon their final edit, I contact them to discuss with them how to leverage their tools. I know we are extremely clear about the expectations that they should have whether it be on the tv show or on the commercial. Sometimes I think no matter how much clarity you give a participant, they may have expectations that exceed what a media test would truly provide. Although we are very clear about that, it might be a cause for dissatisfaction. That is a very very small group. We have testimonial letters that we can provide to anyone, from real participants that are extraordinary, and we have done extraordinary things for our products taking them to retail."

When asked to comment on complaints posted on Ripoff Report's website Mr. Douglas and Ms. Vrancken expressed that all the comments were false and created by an ex-employee. Ms. Vrancken further stated, "it really needs to be made extremely clear that the only reason we are on Ripoff is because of an ex-employee. He was terminated for cause. He then went to work for a local competitor, and he wanted to cause harm to our company. He utilized Ripoff as a means to do so. In tying all the different campaign names that we use and the like. Any time we do a new project, he’s on Ripoff initiating “oh and they are tied into this company” to cause us harm. And has it? It has." In order to assure future and current clientele Fortune Media Group works directly with the Florida Atlantic University's production students, and have won many awards including the Telly Award.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Vrancken stated, "we do everything for our customers, we have satisfied customers and we have testimonials. Those are people who just got a phone call to see if they want to be part of our campaign, were told about the requirements including the money."

Fortune Media Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "for us it means a lot. It just substitutes and it verifies that we are a credible company and have been a credible company for over 20 years...we are open with anybody that would like to tour our facility meet with us face to face and would like to come down to see us we welcome that and would be open to that as well."



KH DIRECT MEDIA – STATEMENT FROM PRODUCT MANAGER – STEVE KETCHEN

" I am proud to work for Paul D. Scott and with the celebrity entrepreneure, Kevin Harrington. Kevin has an impeccable reputation and a track record of success. The personal mentoring provided by Kevin and the advisory board is first rate. Our entire staff benefits from the expertise, as well as our clients.

KH Direct Media's team of Telly award-winning producers, writers, directors, and editors have decades of television production experience and have an unrivaled passion for their work. KH Direct Media takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "I have worked for Paul Douglas Scott for over 10 years. It’s in our DNA to exceed expectations with every DRTV campaign we produce. We pride ourselves on how we creatively capture the vision of those we work with, bringing their brand to life. Rising above industry standards allows us to foster long-lasting professional relationships with our clients." said Anthony Dimeglio, Senior Product Manager."

Ripoff Report was pleased to learn that KH Direct Media's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS AS KH DIRECT MEDIA

KH Direct Media recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, KH Direct Media has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Paul D. Scott, Ripoff Report is convinced that KH Direct Media is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that KH Direct Media meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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