Complaint Review: Lash Serum Plus - Scottsdale Arizona
- Lash Serum Plus Scottsdale, Arizona USA
- Phone: 844-824-4384
- Web: https://lashserumplus.com/
- Category: Beauty Products
Lash Serum Plus Buyer Beware! Free Trial Period Cost $149 - Won't accept cancellations as offered. No full refunds! Scottsdale Arizona
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Site offers a "Try it before you buy it". But what it really means is try it before we charge your card $149.95 and then don't expect a full refund, ever.
I ordered Lash Serum Plus and paid $7.95 for shipping and handling on 6/19/2016. I tried using the serum as instructed and it only irritated my eyes. On 6/24/2016 I called and attempted to cancel my account and was told that I couldn't cancel until my trial period was completed and I would need to call back on 7/04/2016 to cancel my order, I was assured that my card would not be charged and that an operator would be available cancel my order on this date, even though it was a holiday.
I called as instructed on 7/04/2016 and sure enough I received a recorded message that the office was closed for the holiday.
At 6am on 7/05/2016 my card was charged the $149.95. When I called to ask for a refund, the operator told me he cannot offer me a full refund.
His first offer was a refund of $50 and I could keep the product and receive future shipments at a discounted rate.
"Now why would I want any more of a product that irritated my eyes?" I asked. "I want a full refund." I insisted.
After several other refund offers, I was told the best the operator could do was $110 and that would cancel my account and a refund would be processed within 5-7 business days.
So, I am ripped off $39.95 plus the $7.95 in shipping in handling, Never received the full 30 day trial period, tried to cancel during the trial period and could not.
This report was posted on Ripoff Report on 07/05/2016 05:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lash-serum-plus/scottsdale-arizona/lash-serum-plus-buyer-beware-free-trial-period-cost-149-wont-accept-cancellations-as-1315069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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