- Report: #1078498
Report - Rebuttal - Arbitrate
Complaint Review: Fruit Street Health TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. Fruit Street Health’s public benefit purpose is a "positive effect of educational, environmental, medical, scientific, & technological nature through its telehealth & telemedicine platforms and community outreach to help treat and prevent disease through lifestyle interventions. Fruit Street licenses software to private practice healthcare providers.
Laurence Girard30 Cambridge Park Drive Suite 4129 Cambridge , Massachusetts USA
Laurence Girard – Fruit Street Health REVIEW: Customer Satisfaction Commitment: Fruit Street Health PBC is dedicated to providing healthcare providers with tools to help them improve the health of their patient populations.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service. Fruit Street Health pledges to always resolve any issues: feel safe, confident & secure when doing business with Fruit Street Health, recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Fruit Street Health for its full commitment to quality customer service.
Ripoff Report's discussions with Fruit Street Health have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. JSM Consulting listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Fruit Street Health PBC's CEO and Founder, Laurence Girard, has informed us that his personal philosophy is that the patients and providers that use his software are at the heart of why he started this business. [continued below]....
One of the things Ripoff Report learned in the course of its review of Fruit Street Health is that typical customer feedback reads, "Fruit Street Health PBC's software is truly something that is helping the health of my patients. It is easy software to use and the technical support team is extremely helpful and responds in a timely fashion. They are serious about improving the software based on my feedback."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Laurence Girard during an onsite inspection held by a third party verification company with no biases toward Fruit Street Health.
Fruit Street Health is a truly innovative software company that provides HIPPA compliant telemedicine software to healthcare providers. This software allows healthcare providers to perform secure video consultations with their patients remotely, and specifically monitor their diet and lifestyle using wearable devices. Laurence Girard further explained the services are beneficial for a range of patients needs, "the patient's diet can be monitored with the Fruit Street mobile app so the patient can take pictures of their food. This is particularly good for obese patients that might need to lose weight, or just staying healthy through prevention and wellness."
Mr. Girard explained the sales process for a healthcare provider who received a sponsored email from his company that provides a video demonstration of the software, "if their interested in the software they can request a software demonstration with one of our salespeople...and then we would have them download the desktop application. [We would then] do a video call with them to show them the software, and if they decide to purchase it they would usually start on a two week free trial. If they decide to at the end of the two week free trial to continue then they would pay for the software."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM FRUIT STREET HEALTH
During the onsite interview Mr. Girard was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Girard explained that during the beginning stages of set up, the healthcare provider is asked to submit their logo for branding purposes. There was a case when one of the healthcare providers didn't have the correct logo size, so it was not displaying correctly to patients. In order to remedy this, "we had our internal designer resize the logo for them." Additionally, Fruit Street Health rely's on communication with their clientele to receive feedback on what features they want on the software. This allows for Fruit Street Health to adapt to the consumer's needs in order to provide the best product.
When asked to comment on the complaints posted on Ripoff Report's website Mr. Girard and Christopher Meatto expressed that the comments are not only false, but in correlation to Prevently, a previous company that Mr. Girard was involved with. The allegations were made by an investor who was also on the advisory board for Prevently who blames Mr. Girard for the failure of the company. However, Mr. Girard was not associated the the company when it ended. Mr. Meatto, the attorney for Fruit Street Health explained that after the allegations were made, "the first thing I did was conduct my own independent investigation of these allegations. I reviewed approximately... few thousand documents, emails, underlying corporate documents, these consisted of everything from the entire business records of the corporation, it's board of directors, the investment strategy." Throughout his investigation Mr. Meatto concluded, "any statement is this report that claims to be a fact as opposed to a matter of opinion is false." Mr. Girard was so dedicated to staying loyal to his investors that he offered free shares to the investors of Prevetly, for his new business Fruit Street Health. In order to further assure future clients Mr. Girard expressed that Fruit Street Health is a public benefit corporation in the state of Delaware, part of the BBB, and has a partnership with Vsee, the world's largest telemedicine platform.
When asked what type of changes they have made to honor their commitment to make things right with the customers per the request of Ripoff Report, Mr. Meatto expressed that his presence in the company is to, "make sure there is no misunderstanding of the procedures, the protocols, the risks." Fruit Street Health prides themselves on being a transparent company with both their clients and investors.
Fruit Street Health is pleased to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Girard expressed that any platform that allows companies to deal with feedback from consumers in an appropriate way is a valuable tool.
FRUIT STREET HEALTH FEATURES
- Wearable Device Integration
- Screen Share + Pen Tool
- Patient Scheduling
- Health Content
- Visual Food Diary
- Clinical Notes
- Goal Setting Tool
- Branding + Custom URL
- Patient Dashboard
- Payment Collection
FRUIT STREET HEALTH PBC – STATEMENTS FROM CHIEF FINANCIAL OFFICER CHRISTOPHER MEATTO
" Fruit Street Health has used an innovative fundraising strategy of crowdfunding from leading physicians in the healthcare industry who support mission. I am a graduate of the Harvard Law School and have been managing the finances of Fruit Street on a daily basis since the company started. The Fruit Street financial model is a sound one providing the highest quality software to the medical community at an affordable price with complete customer and software support. Mr. Girard has demonstrated to me that he has an excellent understanding of how to build a company and manage it in a creative, efficient, and fiscally responsible manner.
Fruit Street Health PBC's technical support team responds in a timely fashion and they are extremely helpful and personable. Fruit Street Health PBC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Laurence and Fruit Street provide a very positive environment to work at the We Work offices. The office always has unlimited free coffee and fruit street water and has amazing community events. Laurence and the management team listen to feedback and always take our input into decision making. The company also provides excellent compensation and health benefits. "
Ripoff Report was pleased to learn that Fruit Street Health PBC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM FRUIT STREET HEALTH PBC
Fruit Street Health PBC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Fruit Street Health PBC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Laurence / Girard Christopher / Meatto Adam / Prince Lauren / Pilla , Ripoff Report is convinced that Fruit Street Health PBC is committed to quality delivery of services resulting in total client satisfaction.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Fruit Street Health meets Ripoff Report Verified’s standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onside inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Prevently, Inc. / Laurence Girard / Kristen Faulkner Prevently company hires writers, gathers personal SSN information then goes silent Cambridge Massachusetts
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Ripoff Report has always had a uniform policy to not remove Reports. Ripoff Report is a permanent record. The record is now set straight.
STATEMENT FROM FRUIT STREET HEALTH PBC:
The company had writers who were told that they would only be paid for pieces that were submitted and accepted. The quality of the article that the user submitted was not sufficient and therefore we did not purchase the article from the writer. All pieces of content that were published were paid for in full. This woman was even to be paid for the article that was not published. All emails were also replied to in a timely fashion. The report claims Laurence Girard was taking online courses, but in fact was on campus at Harvard University’s Extension School. The report says he was not an on campus student, but this is in fact false. Mr. Girard was attending on campus courses. Personal information such as SSN and bios were collected for tax purposes. The terms of service were clearly explained to writers before they were hired which was that we would only pay for articles that were high quality and that Prevently would have the final say regarding what would be accepted. The writers agreed to these terms.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
After responding to an online advertisement for health writers in July (2013), I was hired by Laurence Girard via his contact Kristen Faulkner (along with 499 others I am told), asked to create a personal account on the company's platform, and the provided (via email) with a brief on how articles were to be written. It has been over a month since I began writing for this company.
Laurance Girard, the headmaster behind the creation of Prevently, seems to have quietly slipped behind the scenes. The web address and contact links on the Prevently website do not work however, there is a publically listed email address where I was able to send an email and voice my concern about lack of payment for the articles. I was told to be patient.
After contacting other writers who were also hired by Kristen Faulkner, the hiring contact for Prevently, they too were brushed off, told to fill out the information and to be patient; that the site would be up and running in ten days. The site remains dead.
A little research resulted in the finding of another health website started by Laurence Girard in November, 2012 called Nurtitas. His photo is beside the website so it is clearly the correct Laurence Girard. That site is also dead. My research also showed numerous claims on raised capital that are clearly inflated as he claims one amount in private mail exchanges and a much larger amount on public websites. He has made, from my research, false claims on capital in regards to other companies he has (claimed to have) started as well.
I would warn any writers who come across the name of Laurence Girard (or Kristen Faulkner) seeking writers, especially health writers, to save your time and energy and move on to greener (and paying) pastures. This guy is a complete fraud!
This report was posted on Ripoff Report on 08/23/2013 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Laurence-Girard-/Cambridge-Massachusetts-02140/Prevently-Inc-Laurence-Girard-Kristen-Faulkner-Prevently-company-hires-writers-ga-1078498. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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