• Report: #563968

Complaint Review: LEADERS MERCHANT SERVICES ISO - MSP WELLS FARGO BANK NA

  • Submitted: Wed, February 03, 2010
  • Updated: Mon, February 15, 2010

  • Reported By: jellyfishjoy — Wausau Wisconsin United States of America
LEADERS MERCHANT SERVICES ISO - MSP WELLS FARGO BANK NA
Internet, California United States of America

LEADERS MERCHANT SERVICES ISO - MSP WELLS FARGO BANK NA This compant illegally takes money out of your account Internet, California

*UPDATE Employee: LEADERS Would Like the Opportunity to Help this Merchant

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On Dec 28 2007 i signed up with Leaders Merchant Services, and it's been a total negative experience since then.
Leaders Merchant Services had "Mark Best" - an agent who has since left the company contact me immediately to get me to sign up for their credit card merchant services.
I indicated i only wanted a year contract, as their agent assured me the contract would be for only a year -- and they would wave the $99 yearly fee.....  in which case two months later a $99 fee shows up on my statement. As i signed the paperwork and e-mailed it to "Mark Best" he assured me that all my request for my new account have been granted, and a year contract is all he's signing me up for.....  They also charged $14. a month to send me "paper" for a credit card terminal that has no printer!!  -- and after a few months of realizing what this charge was, they finally refunded my money after calling them about five times to get this charge taken off my account!!  PLUS, I never received ANY of the "Terminal Paper" i was charged for!!!
-- It has become a monthly ritual to call and dispute all miscellaneous charges they can make up to take money straight out of my account....  one month they charged me $140 for "visa and mastercard fees"  no explanation given.  "contact visa" they say == well, who the heck is "visa?"
After sending them  cancellation document for my account on Dec 28 2008 they state I still have a year contract left with them -- that i actually signed a two year contract!!!!
And they charged me another $99 yearly fee --
Finally, on Dec 28th 2009 i am so happy to get out of this "contract" -- in which case they charged me another $99 membership fee "for the PAST year"!!!!!!  After making multiple calls - almost every day -- the have finally refunded my $99 -- but still -- on Feb 3rd, 2010 - i have THREE charges in January alone from this company out of my bank account!!!! -- for monthly CHARGES!!! Last June I talked to my bank, and had them blocked from my account - in which case they changed their name on my statement, and continue to take money out of my account.  "it will take 30 days to process your cancellation fax" -- well, it's been well over thirty days, and since then i have been charge THREE different fees --  I still continue to call them to get their grubby fingers out of my account!!!!
Every time i sent them a fax -- i had to re-send it --- to make sure they got it... then call and give them the exact number and the exact time i sent it....
With this company you really have to be a  hawk about your bank statement -- and you have to continue to call them over and over -- even when they say they are "processing your request" to make sure they follow through.... because they will not address the problem right away -- I think they wait until you call two or three times to  follow through on their refunds and paperwork, just to try and get away with taking your money.  When they wanted me to sign my name on the dotted line, their reps were all over me -- calling ME everyday - making sure i got my e-mails, to e-mail the paperwork back right away -- staying in contact : until you actually sign the paperwork -- then you are told they don't e-mail, you must have a fax machine, and they don't call you directly when you want to be told when you are getting your refund.  Somehow after signing my name to the contract, they lost all ability to call me - or e-mail me with any answers to where my money is they owe me.(I was told -- they don't have the ability to e-mail me -- when i wanted to cancel my account!!!  What kind of reputable company can not e-mail?  That wasn't the case when i was receiving the contract they wanted me to sign!!) 
I am very displeased with Leaders Merchant Services -- and advise anyone who is needing merchant services to NOT USE THIS COMPANY!!!!!
They say they are affiliated with wells-fargo : but i would go as far as to say they just have an account there to process your money, and that's it : Wells Fargo would never promote such a HORRIBLE company!!

This report was posted on Ripoff Report on 02/03/2010 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/LEADERS-MERCHANT-SERVICES-ISO-MSP-WELLS-FARGO-BANK-NA/Internet-California-/LEADERS-MERCHANT-SERVICES-ISO-MSP-WELLS-FARGO-BANK-NA-This-compant-illegally-takes-mone-563968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

LEADERS Would Like the Opportunity to Help this Merchant

AUTHOR: Sarah - (U.S.A.)

LEADERS would like the opportunity to help this merchant. However, this complaint does not yield us with enough of the merchants information to resolve the issues that this merchant has had. We strongly urge this merchant to contact our Merchant Services department at 1-800-876-9843 (option 2) and to please have their statements ready for review.
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