ED Magedson – Founder
LEVELA skin creamPO Box 3540 Silver Springs, Nevada USA
LEVELA skin cream Beach Ready LLC Signed up for free trial offer of skin cream pay shipping only of $4.79. I received my bottle and a shipping order. Nothing was included for continued automatic shipment price of $89.95. Or that there was a 15 day trial period. This wasn't listed on the website where I ordered the product. Silver Springs Nevada
I had a email showed wrinkle creams recommended by Dr. Oz. you only pay for shipping $4.79, free trial offer.
I went to website entered my information and looked for any other information. I didn't find anything shown on how much the product would cost, any automatic shipping or listed trial period..
This was on June 18, 2013. Then on July 6 ,2013 I went online to look at my checking account balance and saw a charge for $89.95 from LEVELA Youth Cream. Since then I have been trying to find a phone number and website for the company.
I am on Social Security Supplemental income so my money is limited and I can't afford a charge of $ 89.95 coming out of my checking account every month.
Then finally today after searching all over Internet I found your website and a few others. I was able to get a phone number for LEVELA Skin Cream 1- 888-248-1747. My first phone call I got the automated service ans was able to cancel my membership. My second phone call I talked to service representative Jessie who informed me my account was canceled.
But I can't have a refund because I had to call during my 15 day trial period which ended on July 3, 2013.
When I tried to explain to her how I never received any paper work explaiing the trial period or how to contact the company.
She said this information is also on the trial offer website. Again I tried to explain how I never saw any information when I signed up online for the free trial offer. And that if I had seen any information where I would be automatically signed up for monthly fee of $89.95 I would not have agreed to the free trial offer. Jessie said she still couldn't refund me my money back, and that my account was closed. Have a good day. I am telling the truth when I say I never saw any information on being automatically enrolled to pay fee of $89.95. The only information on free trial was LEVELA youth cream take away wrinkles. You only pay the shipping price of $4.79. I agree to the $4.79 but I never authorized my bank to pay them $89.95.
I even offered to send back the bottle of youth cream, but Jessie said that it is mine to keep.
I hope this information helps some else not to fall for their scam..
This report was posted on Ripoff Report on 07/17/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/LEVELA-skin-cream/Silver-Springs-Nevada-89429/LEVELA-skin-cream-Beach-Ready-LLC-Signed-up-for-free-trial-offer-of-skin-cream-pay-shippi-1067865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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