• Report: #1067865

Complaint Review: LEVELA skin cream

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  • Submitted: Wed, July 17, 2013
  • Updated: Wed, July 17, 2013

  • Reported By: Glennette — Waunakee Wisconsin
LEVELA skin cream
PO Box 3540 Silver Springs, Nevada USA

LEVELA skin cream Beach Ready LLC Signed up for free trial offer of skin cream pay shipping only of $4.79. I received my bottle and a shipping order. Nothing was included for continued automatic shipment price of $89.95. Or that there was a 15 day trial period. This wasn't listed on the website where I ordered the product. Silver Springs Nevada

*UPDATE Employee: Levela Terms and conditions

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I had a email showed wrinkle creams recommended by Dr. Oz. you only pay for shipping $4.79, free trial offer. 

 I went to website entered my information and looked for any other information. I didn't find anything shown on how much the product would cost, any automatic shipping or listed trial period.. 

 This was on June 18, 2013.    Then on July 6 ,2013 I went online to look at my checking account balance and saw a charge for $89.95 from LEVELA Youth Cream. Since then I have been trying to find a phone number and website for the company.

I am on Social Security Supplemental income so my money is limited and I can't afford a charge of $ 89.95 coming out of my checking account every month. 

  Then finally today after searching all over Internet I found your website and a few others. I was able to get a phone number  for LEVELA Skin Cream 1- 888-248-1747. My first phone call I got the automated service ans was able to cancel my membership. My second phone call I talked to service representative Jessie who informed me my account was canceled.

But I can't have a refund because I had to call during my 15 day trial period which ended on July 3, 2013. 

When I tried to explain to her how I never received any paper work explaiing the trial period or how to contact the company. 

She said this information is also on the trial offer website. Again I tried to explain how I never saw any information when I signed up online for the free trial offer. And that if I had seen any information where I would be automatically signed up for monthly fee of $89.95 I would not have agreed to the free trial offer.  Jessie said she still couldn't refund me my money back, and that my account was closed. Have a good day.    I am telling the truth when I say I never saw any information on being automatically enrolled to pay fee of $89.95. The only information on free trial was LEVELA youth cream take away wrinkles. You only pay the shipping price of $4.79.  I agree to the $4.79 but I never authorized my bank to pay them $89.95. 

I even offered to send back the bottle of youth cream, but Jessie said that it is mine to keep.

 I hope this information helps some else  not to fall for their scam..

This report was posted on Ripoff Report on 07/17/2013 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/LEVELA-skin-cream/Silver-Springs-Nevada-89429/LEVELA-skin-cream-Beach-Ready-LLC-Signed-up-for-free-trial-offer-of-skin-cream-pay-shippi-1067865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Levela Terms and conditions

AUTHOR: Trislim - ()

When you sign up for a trial, you have to check a box stating you agree to the terms and conditions.  There is a link right next to the that box explaining the term.  The option you pick for your Levela trial states there is a 15 day trial period, and the charge you will be billed after that trial period is over also.  Please contact us by clicking on the contact link at levelacare.com.  We can help you with your billing issue.  Thanks,

Levela Corporate Offices

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