- Report: #715303
Report - Rebuttal - Arbitrate
Complaint Review: lightinthebox.com
lightinthebox.comInternet United States of America
lightinthebox.com light in the box, lightinthebox Deceptive Business Practices Internet
*REBUTTAL Individual responds: my friend also have the same enperience there
*UPDATE Employee: Sincere Apology from LightInTheBox
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The case was also horribly cheap. Within a day, the color started peeling off of the case, and it cracked with some gentle pressure.
They sent a survey about their business. At the end of the survey, they offered a coupon code for $10 off my next purchase. I went to see if it worked, and it didn't.
I looked for a way to get in contact with the company, and the only way I found was the online chat. A representative kindly gave me a new working coupon code, but it is $10 off $100, not straight $10 off like the survey had offered.
The representative explained that they have very low prices and cannot afford to give anything better. I understand that they already have very low prices and that they also need to make money, but I cannot stand the deception.
Overall, they were deceptive in their practices, offering inaccurate product pictures and coupons with hidden (not just tiny) conditions.
This report was posted on Ripoff Report on 04/07/2011 10:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/lightintheboxcom/internet/lightintheboxcom-light-in-the-box-lightinthebox-Deceptive-Business-Practices-Internet-715303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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