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Report: #1251795

Complaint Review: Long Haul Van Lines - Gardena California

  • Submitted:
  • Updated:
  • Reported By: Evan — Ventura California USA
  • Author Confirmed What's this?
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  • Long Haul Van Lines 17601 S Denver Ave Gardena , California USA

Long Haul Van Lines Spider Van Lines Tried to scam $5800 for $2600 moving estimate, ROBBED less than two hours later. Gardena California

*Author of original report: Still lying.

*REBUTTAL Owner of company: False accusations

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 Company doubled estimate on moving day and refuses to return desposit, despite not actually contributing to our cross country move. We sent a detailed email (have the email still) for a cross country move from Atlanta, GA to Ventura, CA, with every single piece of furniture and household item we owned listed. Got a low quote of $2600, scheduled movers/packers for August 10th, 2015. August 10th: movers come, evaluate home and belongings and say "by human error" they must have forgotten to add ALL the living room furniture so now the quote is $5800. We Turned them away because it was twice the amount we budgeted for and completely unethical and unprofessional. The movers/packers were very upset about this and claimed they could do nothing and refused to give me any of their names or let me speak with their dispatch manager, before storming off and driving away. Somehow, almost immediately after they observed all our belongings and were not able to scam us out of $5800, we were burglarized less than two hours later when we went to go get alternative moving stuff. The police have been notified. I called the company headquarters the next morning to get our $550 deposit back, since it was their "human error" that causes the move to be halted, only to be yelled at, demeaned, and threatened. I was told that they do not, ever, give deposits back and that "if he wanted to, he could charge our account the full $5800." I immediately notified my bank to put a hold on the the card info they have and filed a dispute claim against the deposit amount. I also asked for the contact information of the movers that were at our house and was told I would receive a call back with the information; I have yet to receive that call. The contact info is necessary for the police report regarding the burglary. Moreover, when I looked them up on USDOT, they have had their licenses and insurance suspended over ten times since they have been open. Currently, it says they don't have insurance as of May 31st, 2015. I am disgusted with how this business is being ran. I have no doubt that the furniture was left off on purpose (and I'm sure they do this to everyone) to force customers into the higher rate due to lack of other options the day they are moving across the country. Fortunately, we found an available moving truck rental and just packed everything ourselves in order to still move the next day.

This report was posted on Ripoff Report on 08/30/2015 01:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/long-haul-van-lines/gardena-california-90248/long-haul-van-lines-spider-van-lines-tried-to-scam-5800-for-2600-moving-estimate-rob-1251795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#2 Author of original report

Still lying.

AUTHOR: - ()

POSTED: Monday, October 12, 2015

 As you can see in the original emails I attached here, the customer (me) did not, in fact, double the amount of goods being moved. Quite the contrary, the company (you) neglected to accurately quote the amount sent to you in the original email. Your company is shady, unprofessional, and soon to be sued. Unfortunately for you, we relocated to California, making it easier for that to happen since one of your companies many names is registered here. Funny how you can respond on this website, but not on the Better Business Bureau website, where it would actually matter.

I will continue to advise others against using your services and pointing the police in your direction as far as the burglary goes. Your employees verbally assaulted your customers and they were mysteriously robbed an hour later, after having ample opportunity to check out all of our belongings. By the way, one of your men left a couple of the video games he didn't want and those were taken in for fingerprinting. Hopefully he's not already in the system, hmm?

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#1 REBUTTAL Owner of company

False accusations

AUTHOR: David M. - (USA)

POSTED: Monday, October 12, 2015

Customer had double the amount of inventory. Was not willing to pay for additional space on the truck based on an increase in items. Sad but not true,the customer had terrible luck and had no knowledge as to the incident after we could not agree on a final price based on additional inventory.Owner: D.L.M.

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