• Report: #951148

Complaint Review: mattress depot london ontario

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  • Submitted: Fri, October 05, 2012
  • Updated: Fri, October 05, 2012

  • Reported By: Roger — london Ontario Canada
mattress depot london ontario
exeter rd. london london, Ontario United States of America

mattress depot london ontario The owner laughed at me when I told him about my problems as well as swearing london, Ontario

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Within the last three years I bought three beds from this store. I paid close to $2,000 for the beds and now have two with broken springs. These beds are supposed to have a 25 year warranty. I called Mattress Depot in London and spoke with the owner. I explained my problem and he told me I would need to pay him $50 to pick up the mattress's. He would then send them to the manufacturer and I could be without a bed for up to six weeks. I told him that I am disabled and have serious back problems and would have to sleep on the couch. He told me if I was that concerned to come in and buy a new bed while mine is being looked at. He ended up laughing at me and when I got upset he started yelling and swearing. When I purchased the beds I was told if there was ever a problem that they would replace the bed and send the broken one back on their own. When questioned about this I was told theychanged their policy since then. I told him that was unfair and again he laughed and yelled at me. I don't want anyone else to get ripped off. Good luck!

This report was posted on Ripoff Report on 10/05/2012 06:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/mattress-depot-london-ontario/london-Ontario-n6k-2y6/mattress-depot-london-ontario-The-owner-laughed-at-me-when-I-told-him-about-my-problems-a-951148. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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