Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #789400

Complaint Review: Mediacom - Internet

  • Submitted:
  • Updated:
  • Reported By: Theo — FAIRFIELD Iowa United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Mediacom Internet United States of America

Mediacom Fraudalent service and disconnect fee Internet

*UPDATE Employee: Support

*UPDATE Employee: Mediacom Support

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I cancelled service because Mediacom failed to provide the agreed upon consistent internet service, and I will not pay a disconnect fee. The last time I needed service I went without any for a week, before Mediacoms technician could come. After that I again had intermittent service. I am not willing to spend half a day waiting for a technician or, waiting extended
periods without any service. Nor am I willing to spend hours trying to get through your automated phone set up. This intermittent service is not what I signed up for. Mediacom knew they should not have provided service to this
address as they knew previously that it could not function properly. I can obtain a sworn affidavit from the previous resident attesting to the fact that he also had continuous trouble and intermittent serve. He was finally told by Mediacoms own technician that the problem could not be corrected due to problems with the building wiring. Mediacoms signing me up for service, while knowing they could not deliver, and then attempting to collect disconnect fee constitutes deliberate fraud.

This report was posted on Ripoff Report on 10/16/2011 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom/internet/mediacom-fraudalent-service-and-disconnect-fee-internet-789400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

Support

AUTHOR: Mediacom Support - (USA)

POSTED: Monday, October 17, 2011

Unfortunately with a contract if the service is terminated prior to the end of the contract or after the first 30 days of the service being installed you are subject to the ETF or Early Termination Fee. If the issue is due to the wiring in the building this should be up to your property manager or maintenance to resolved in most cases. You are welcome to have me look into it to give more specific details on the matter if you could email your phone# or account# to SocialMediaTeam@mediacomcc.com

Thanks,

Tom
Social Media Relations Team
Mediacom Communications

Respond to this report!
What's this?

#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

POSTED: Monday, October 17, 2011

I apologize for the problems you have had with the service. I would be happy to look at your account and see what can be done. Please email me a socialmediateam@mediacomcc.com. I look forward to hearing from you.

Thanks
Dallas
Mediacom Social Media Team

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now