Complaint Review: Mediacom - Internet
- Mediacom Internet United States of America
- Phone:
- Web: http://www.mediacomtoday.com/
- Category: Internet
Mediacom Fraudalent service and disconnect fee Internet
*UPDATE Employee: Support
*UPDATE Employee: Mediacom Support
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I cancelled service because Mediacom failed to provide the agreed upon consistent internet service, and I will not pay a disconnect fee. The last time I needed service I went without any for a week, before Mediacoms technician could come. After that I again had intermittent service. I am not willing to spend half a day waiting for a technician or, waiting extended
periods without any service. Nor am I willing to spend hours trying to get through your automated phone set up. This intermittent service is not what I signed up for. Mediacom knew they should not have provided service to this
address as they knew previously that it could not function properly. I can obtain a sworn affidavit from the previous resident attesting to the fact that he also had continuous trouble and intermittent serve. He was finally told by Mediacoms own technician that the problem could not be corrected due to problems with the building wiring. Mediacoms signing me up for service, while knowing they could not deliver, and then attempting to collect disconnect fee constitutes deliberate fraud.
This report was posted on Ripoff Report on 10/16/2011 11:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mediacom/internet/mediacom-fraudalent-service-and-disconnect-fee-internet-789400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Support
AUTHOR: Mediacom Support - (USA)
SUBMITTED: Monday, October 17, 2011
Unfortunately with a contract if the service is terminated prior to the end of the contract or after the first 30 days of the service being installed you are subject to the ETF or Early Termination Fee. If the issue is due to the wiring in the building this should be up to your property manager or maintenance to resolved in most cases. You are welcome to have me look into it to give more specific details on the matter if you could email your phone# or account# to SocialMediaTeam@mediacomcc.com
Thanks,
Tom
Social Media Relations Team
Mediacom Communications
#1 UPDATE Employee
Mediacom Support
AUTHOR: Mediacom Support - (USA)
SUBMITTED: Monday, October 17, 2011
I apologize for the problems you have had with the service. I would be happy to look at your account and see what can be done. Please email me a socialmediateam@mediacomcc.com. I look forward to hearing from you.
Thanks
Dallas
Mediacom Social Media Team
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