- Report: #1104774
Report - Rebuttal - Arbitrate
Complaint Review: Merrick Bank
Merrick BankMerrick Bank P.O. Box 5000 Draper, Utah USA
Merrick Bank False promise and False services Draper Utah
*General Comment: Sh*! Happens
*Consumer Comment: "REVOLUTION"...
*General Comment: Where?
*Consumer Comment: False Promises?
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I fell 4 months behind on my credit card..So I called Merrick Bank to discuss what can I do to get out the hole, the rep went through my account and said we can help..I told her I know I have some kind of insurance they offer and I paid monthly that once your behind on your credit card they can help pay yourlate payments or suspend the payments. So she told they had something like that I will only have to pay $20.00 a month I said ok and agreed to it..I was $325 behind..So she put me on hold came back on the phone and said everything went through. Then she said well your account is closed I told her never wanted my account to be closed that is not what I ask for. She said well u accepted the payments I said yeah but you confused me I thought it was going through my imsurance on the card. I was pissed I never wanted my account closed..I called back and spoke with the supervisor the opened up a investgation on the conversation and said it would take 3 business days. [continued below]....
This report was posted on Ripoff Report on 12/05/2013 09:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Merrick-Bank/-Draper-Utah-84020/Merrick-Bank-False-promise-and-False-services-Draper-Utah-1104774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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