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Report: #772951

Complaint Review: Merrick Bank - Old Bethpage New York

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  • Reported By: Collectors are scum — Southern Illinois U.S.A.
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  • Merrick Bank Old Bethpage, New York United States of America

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WARNING - If you are considering accepting a Merrick Bank credit card, READ ALL OF THESE REPORTS FIRST!!!

These lowlifes will fleece you, they will trick you, they will lie to you, and all the while their totally pompous customer service reps will treat YOU like the dirty, rotten, filth that THEY are.  BE ASSURED that ANY person that works there is FILTH! They KNOW what they are doing to people, they take advantage of people already having a difficult time in life, JUST READ ALL OF THESE REPORTS.  I went through a bankruptcy back in the early 90s, about a year later, I was offered a Merrick Bank credit card, with a long explanation of how they would help me re-establish my credit.  I accepted the card and paid my bills on time, every month.  After having their card, in good standing, for over 10 years, I moved to another state and changed my bank account to another bank; however, I forgot to change my bank information on the Merrick Online Payment setup.  I made a payment and then received a notice that it had been refused by my old bank.  I immediately called Merrick and told them what happened. Here's where it started to get ugly!

First, I immediately paid my payment by phone, but was told there was a 39.00 late payment fee, then there was another charge of 39.00 for a returned check fee, even though I paid online.  I asked the rep if there was anything she could do because it was an honest mistake and the VERY FIRST time I had ever been late.  The disgusting customer service rep and her NASTY attitude said she could not do anything and I would have to write a letter to customer service, which I immediately did.  About 45 days later, I receive a letter stating that they would not refund the charges, and that they would do NOTHING to assist me with this matter.

About a year later, I get a notice that my rate is going up to 29%, yes you hear right 1% from 30% of every dollar will now go directly to them.  I immediately closed my account, but they still changed my interest rate to 29%.  I have been making regular payments since that time.  I finally got to a point where I could make multiple payments a month, and then found out about their other SCAM.

Merrick has their online scheduled bill pay set up so that you can only make MINIMUM payments, you CANNOT pay extra, it will not accept ANYTHING BUT THE MINIMUM.  So then I tried making an extra payment on top of the scheduled payment by making a ONE-TIME payment, Merrick has their bill pay set up to CANCEL YOUR NEXT SCHEDULED PAYMENT, this is just WRONG!  Come on, there is ONLY ONE REASON THEY HAVE IT SET UP THIS WAY!!!  Why do they make it so hard to pay them back?  This is just so they can string you along and STEAL FROM YOU!!!

This is PURELY predatory practices, and they are getting away with it!!!  This is because they are paying THIEVING LOBBYISTS ( WITH OUR HARD EARNED MONEY BY THE WAY) to carry their torch to our wonderful politicians.  

WAKE UP AMERICA - THESE PEOPLE AND OUR POLITICIANS ARE STEALING US BLIND - WAKE UP BEFORE IT IS TOO LATE!!!

This report was posted on Ripoff Report on 09/04/2011 09:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/merrick-bank/old-bethpage-new-york-11804-9001/merrick-bank-nothing-but-scammers-and-thieves-old-bethpage-new-york-772951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
9Consumer
0Employee/Owner

#12 Consumer Comment

Make manual payments

AUTHOR: mr rik - (USA)

POSTED: Tuesday, September 06, 2011

and be sure to include some feces.

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#11 Consumer Comment

I have noticed

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, September 06, 2011

I do notice that you are going back to the same thing again and again.  That the "mean old bank" makes you do your payments manually if you want to pay more than the minimum or more times a month.  Apparently this didn't bug you enough for the 10 years you had the card, so why did it all of the sudden "bug" you to this degree?  Because the rest of your complaints have basically dropped off the map leaving this one.

Now I do expect you to come back and repeat the same thing again...That once you make a payment with them it cancels out the Auto-Payment and this is some huge conspiracy to make more money.

Okay we get that, but seriously if it is that hard for you to take a step back at this and just pay it manually when you want..as many times as you want...well I can't help you.  I guess I will go beat my head against the wall..it probably would be more productive.

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#10 Consumer Comment

Boo h*o

AUTHOR: coast - (USA)

POSTED: Tuesday, September 06, 2011

I fully accept the responsibility for my error

Apparently not, little man.

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#9 Author of original report

Robert aka coast - No doubt you support Merrick and their BBB rating

AUTHOR: Collectors are scum - (U.S.A.)

POSTED: Tuesday, September 06, 2011

Obviously, Robert aka coast, you did not read and/or comprehend my earlier post (yet again) regarding another way Merrick actually places road blocks in working to pay them off.  

Robert aka coast - READ THIS SLOWLY:

When you set the auto-payment it will only accept the minimum, on the due date, and further, as I said before, if you make an additional payment IT CANCELS OUT THE NEXT PAYMENT.  WHY?

Robert aka coast - READ THIS SLOWLY:

Do you understand what this means, or do I need to make this elementary for you?  This means that the scam artists (a well known form of thievery) at MERRICK BANK have actually built (programmed) their system to make it more difficult to pay them back.

Robert aka coast - READ THIS SLOWLY:

This results in setting up customers to take more money from them, to string them along, you call it penalties, non-Merrick affiliates call it deceptive and predatory practices, at best. The volumes of data support that conclusion.  The BBB rating says it all.

My ONLY goal is to make it known to ALL that read this, IF YOU DEAL WITH MERRICK BANK, YOU ARE DEALING WITH LOAN SHARKS, THE LOWEST FORM OF LENDING THERE IS...THEY WILL SUCK YOU INTO THEIR SYSTEM, AND IT WILL COST YOU.

Have a nice day Robert aka coast - The truth will come out, it always does.

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#8 Consumer Comment

Wipe away those tears

AUTHOR: coast - (USA)

POSTED: Monday, September 05, 2011

"Scammers and Thieves"

You were not scammed and you are not a victim of theft. You wrote it correctly: "Of course they don't have to"

"Merrick, STEALING from people" It was not stolen, it was a penalty.

If you disagree with the policy that's OK; but to falsely accuse a company of stealing is not OK. You agreed to adhere to the bank's policies so do as you agreed (without the tears).

Disable the automatic payment and pay whatever amount you want to pay on a monthly basis.

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#7 Consumer Comment

An Observation

AUTHOR: Jim - (USA)

POSTED: Monday, September 05, 2011

When we peel away all the BS I think the case the OP is making very simply is that yes indeed he/she did forget to advise Merrick of the change in banks but instead of cutting a break to a long time existing customer they chose to be inflexible and move forward with appropriate fees. The other card issuers were indeed flexible and cut him a break. As such he/she is highly upset with their decision to do this to an existing customer. I have had some dealings with them as well but not within the realm of collections. My contacts with them, on behalf of another, left me wondering about their dedication to leaving a good impression with a customer, legal representative of a customer or an attorney of their customer. Understand, this was NOT a collections matter but none the less their telephone people were not at all friendly or cordial! My advice is to vote with your feet and tell them exactly why without all the hostility.

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#6 Consumer Comment

You proved my point

AUTHOR: Robert - (U.S.A.)

POSTED: Monday, September 05, 2011
The same exact thing happened with my 2 other cards, and BOTH were VERY understanding regarding having just made a move, immediately (OVER THE PHONE) refunded the charges and did NOT increase my rate a month later
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I stated that all cards had those fees and low and behold you were charged a fee by those banks as well.  The fact that they refunded them is great, but it does not make a company who doesn't a RipOff.

Now as for the Interest Rates.  In your original post you stated that the increase was One Year later not the next month as you stated in your update.  It is unlikely that that increase had to do with your late payment.  You didn't say exactly when this occurred, but if it was after the new credit card reform went into effect that change would not have affected your existing balance unless it was a very limited amount of circumstances(such as you were late by 60 days, or a promotional rate ended).

The other point(not made by me) is that you don't understand Interest.  The 29% is the APR, that works out very roughly to about 2.42% a month.  So if your balance is $1000 you will pay about $24.20 in Interest that month.  If you make a payment of $100 your balance will go down about $75.80.   By your logic Interest is not tied to the balance but your payment.  If 29% of every dollar was going to Interest, with that $100 you would be paying about $29 in Interest, but a $200 payment would have been about $58 in Interest..just imagine how much Interest you would pay if you made a $500 or more payment.  As I hope you can see that would be wrong based on what you stated.

Now, as for the Minimum Payments.  If it is too difficult for you to take about 5 minutes to log in once a month and set up a payment that YOU want when YOU want it, then you have too many credit cards.  Keeping in mind that you "forgot" to change your bank account on 3 that is THREE(at least) credit cards, perhaps you do. 

You are probably not going to care but the point of all of this is that if you think it is only this bank that could do all this you are very..very mistaken.  Every credit card could do this.  So I imagine when your other credit cards raise their interest rate you are going to be here writting a RipOff report on them as well.
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#5 Author of original report

For Robert, and any other non-relevant POSER (oops, poster)

AUTHOR: Collectors are scum - (U.S.A.)

POSTED: Monday, September 05, 2011

Robert, now I am sure you and ol "coast" (based on your post, it would not surprise me if it were not actually you) would never lie, maybe its just that you have nothing better going on in your life that you involve yourself in issues for which you have zero direct knowledge and/or business becoming involved in.  Unless, of course, you have some form of connection, or you are just "mental" like that.

I was very clear, I fully accept the responsibility for my error in not updating my online payment info, but here is the deal.  The same exact thing happened with my 2 other cards, and BOTH were VERY understanding regarding having just made a move, immediately (OVER THE PHONE) refunded the charges and did NOT increase my rate a month later.  In fact, I am currently at almost 1/3 the interest rate with these REAL bank cards, vs what Merrick Bank is charging with this closed card, which by the way, is almost paid in full!  

I also FULLY admitted that I had gone through a BR, and was also VERY clear that I did not skip out on, or CHEAT ANYONE on ANYTHING.  I could have gone the route that many do and cleared it all out, but I DIDN'T, every single medical bill was paid in full, years ago, period.  Remember, I said that I have NEVER been late on a Merrick Bank payment until this issue occurred, then IMMEDIATELY corrected the situation, they are the ONLY CARD that did not work WITH me.  Of course they don't have to, but ALL PEOPLE THAT DEAL WITH MERRICK BANK NEED TO KNOW THIS BEFORE THEY DEAL WITH THESE LOAN SHARKS.

Obviously, Robert, you did not read and/or comprehend my earlier post regarding yet another way Merrick ACTUALLY PLACES ROAD BLOCKS IN WORKING TO PAY THEM OFF.  When you set the auto-payment it ONLY ALLOWS the minimum, ON THE DUE DATE, and FURTHER, AS I SAID BEFORE, if you make an additional payment IT CANCELS OUT THE NEXT PAYMENT.  Do you understand what this means, or do I need to make this elementary for you, Robert?  This means that the SCAM ARTISTS at MERRICK BANK have actually built their system to make it more difficult to pay them back, or can you not understand that (OR THE "REASONING" BEHIND IT) either?

As stated clearly in my earlier post, it is PURELY, PREDATORY, nothing less.  Hey, it is America, land of Capitalism, I can fully accept that.  It is just like the numerous Pay Day Loan companies out there, if one decides to use that...cough..."service" then you have to deal with those consequences.  Likewise, I fully understand that MERRICK BANK is in business to SCRAPE EVERY RED CENT THEY CAN OFF OF EVERY PERSON THEY CAN, IN ANY POSSIBLE WAY THEY CAN.  Much of these practices employed are riding the fine line, and at times, CROSSING OVER anything closely resembling ETHICAL.  

Once again, as previously stated, one need only Google Merrick Bank, or read the NUMEROUS complaints on this, or MANY OTHER websites; any person with normal comprehension can see that there are some SERIOUSLY NON-ETHICAL PEOPLE/PRACTICES BEING EMPLOYED BY MERRICK BANK.

My ONLY goal is to make it known to ALL that read this, IF YOU DEAL WITH MERRICK BANK, YOU ARE DEALING WITH LOAN SHARKS, THE LOWEST FORM OF LENDING THERE IS...THEY WILL SUCK YOU INTO THEIR SYSTEM, AND IT WILL COST YOU.

NOTE: For any others that may want to document their support for/of these type of companies/practices/employees; any person with a SOUL can see right through your tainted "reasoning" for doing so.  When one is part of "X" one will justify pretty much any action on their part to make one "feel" better about one's involvement with "X".

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#4 Consumer Comment

I don't know all of what happened to the OP, but

AUTHOR: Ken - (USA)

POSTED: Sunday, September 04, 2011

Merrick Bank has 7 pages of complaints on Ripoff Report and an "F" rating with the BBB.  Sounds like the OP inadvertently created a situation that was costly.  Looks like the bank's customers really don't like them very much either...for apparently good reasons.

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#3 Consumer Comment

Comments

AUTHOR: Robert - (U.S.A.)

POSTED: Sunday, September 04, 2011

First off I am not an employee of this company, or any bank for that matter.  Also, if you would actually take a step back you would realize that the other responder isn't either.   It is however standard procedure that when someone doesn't agree with what is said they accuse the other person of being an employee.  Generally when they have nothing to back up their side.  By the way when you post on a Public Web site, you don't have to "request" a response..you are probably going to get one or more.  And whether you like it or not they are not all going to agree with you.

Now as for the card.  This is a Sub-Prime card for Sub-Prime borrowers.  Where most of the complaints are where they continue to have Sub-Prime thinking.

You had a payment rejected because YOU made a mistake.  Because of the mistake they charged you a returned fee and late payment fee.  You will find that EVERY credit card has the same fees for a "Returned Check" even for on-line payments.  Now, could they have credited you something..of course.  But if they don't that does not make it a RipOff.  Did you give them the same attitude you did in this report when you asked to credit it back?  If so it is no wonder they didn't do anything for you.

As a side note no matter what credit card you have you should never pay ON the due date.  You should always be paying several days before.  That way if there is an "issue" with the payment you will know before the due date and can corrected it before the late payment fee would kick in.

As for the auto-payment.  Set the auto-pay for the minimum so you don't get any additional late fees.  Then go in when ever you want to make additional payments.   Problem solved with very little effort on your part.

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#2 Author of original report

Author of Comment - Obviously a Merrick Employee or other SCUM

AUTHOR: Collectors are scum - (U.S.A.)

POSTED: Sunday, September 04, 2011

No, it is NOT a secured card, as if its any of YOUR business anyway.  Your ridiculous (non requested) response leads one to believe you must be associated with Merrick, or are just some other form of low life, ring around the toilet, that has ABSOLUTELY NO BUSINESS in this matter anyway, right?  Why would YOU even concern yourself with this matter, I mean really???  You were MOST CERTAINLY not invited.

Just look at all the complaints on this site, or, better yet, Just Google Merrick Bank, if one has even half a brain, it is not hard to see their COMPLETELY PREDATORY practices.   You most certainly won't find ANYTHING positive.  I just WISH that I would have done the background BEFORE becoming associated with Merrick Bank.  

I have 2  other non-secured cards, both of which accept payments in multiple ways.  I find it amazing that you would even make these comments, it shows exactly what kind of ethics you have.  So, rocket scientist, when I make a payment per their minimum payment set up, you are saying that 29% is not interest?  Oh Really???

I have come out of my issue dealing with my wife's breast cancer and resultant BR from a long time ago very well, have paid EVERYTHING EXCEPT Merrick off, (including over $106K in medical bill ABOVE my LOUSY US health insurance - caused by more overpaid lobbyists and thieves) have bought and paid for two cars IN FULL, and have a nice home almost 50% paid off in 5 years.  I learned a lot from my brush with a serious debit crisis, and have also learned that there are many RUTHLESS SCUM out there just like Merrick, STEALING from people.  You say "inconvenience", just what kind of LOW LIFE are YOU?

The point is, by the way, if they were NOT predatory, why would do they make it so hard to pay them back, and why are there so many complaints? Go crawl back under your rock...

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#1 Consumer Comment

accept the inconveniences

AUTHOR: coast - (USA)

POSTED: Sunday, September 04, 2011

Is that a secured credit card? You need to accept the inconveniences that are a result of you cheating your previous creditors.

Your payment was denied by the bank and therefore was late. The penalties are well within reason.

"1% from 30% of every dollar will now go directly to them"

Apparently you have misunderstood what interest is. You are being charged 29% interest on the unpaid balance. They are not charging you 29% of everything you send them.

"Merrick has their online scheduled bill pay set up so that you can only make MINIMUM payments"

Cancel the auto payment and make payments in the amount you choose. Easy fix.

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