on 3/3/2011 i mrs. s. b went into your store at 8191 n. 27 avenue to purchase a upgrade phone for my 2nd line (786) XXXXXXX (((REDACTED))) and was told that i needed to pay an additional ten dollars to upgrade my phone. i asked the young man to show me the policy where it states that. i was rudely interrupted by a ms. flaca alphonso by saying (we don't have it in writing), and for me to look behind me on the wall and read a pamplet from the wall. i removed a pamplet from the wall and ms. alphonso snatched it away from me and walked awat in the back of the store. i waited for a whille for her and she did not return. i asked the young man where was she and she stated that she was not on duty at this time. ms. alphonso finally came out the back and yelled at me i'm not working so she doesn't have to speak to me. i asked her what was her name and she stated she was not giving me her name and laughed in my face with a smurf smile. i asked the young man for her name and he told me flaca and that he could not give out her first name. i purchased the phone paying the ten dollars that i still do not understand the reason for it. i also purchased a case fo my phone continuing to give u my business and ms. alphonso again walked around the counter where i was and looked at me and laughed and speaking spanish loudly as she exited the store. i was appalled by her actions and that this had just taken place in a business. i was so distraught by her actions that i felt light headed and my blood pressure immediately went to the sky. i am asking that this employee be removed form a company that has long time valueable customers as you do. i am also requesting a meeting with your corporate office manager to relieve my stress. i will also be contacting my attorney if i am not satisfied with the outcome of this matter. i am a miami dade officer and i deal with the worse of people and treat them with respect and i demand the same please feel free to call me at 7xx-xxx-xxxx. (((REDACTED))) thank you for handling this urgent matter. sincerlely, mrs. s. b CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.