- Report: #1123025
Report - Rebuttal - Arbitrate
Complaint Review: Midas
Midas282 University Blvd Harrisonburg, Virginia USA
Midas Store Manager, Leon, has no regard for customer service in Harrisonburg Virginia
*Consumer Comment: Icooper,
*General Comment: Basically
*Author of original report: Lack of Customer Service
*Consumer Comment: Not sure what the problem REALLY was, but...
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I visited Midas on Thursday evening to prepare my vehicle for a trip that I would be taking the following morning. They changed the oil, rotated the tires, and pumped air in the tires. After leaving Midas, I went directly home. The next morning, when I was to be leaving for my trip, one of my tires was completely flat. After further inspection, it also looked like the Midas mechanics had left all the air valve caps off, which is an obvious sign of negligence. Due to the high likelihood that this was not a random coincidence, I called Midas and spoke with Leon, the manager on duty.
I began to explain the problem and my dissatisfaction with the delay it caused on my trip, along with the overall negligence of the maintenance performed. Instead of a simple apology or explanation, Leon told me that the flat was my fault for running over a sharp object and he immediately became defensive, talking over me, laughing at my accusations, and yelling at me. I have never been spoken to in such a demeaning, condescending, nasty way. When I asked to speak to the owner, Leon told me that he was out of the country until the end of the following week. By the end of the conversation, I felt completely disgusted by the situation and hung up the phone on Leon as he was in the middle of yelling at me.
The following Monday, after returning from my trip, I returned to Midas with the flat tire so that they could inspect it. Luckily, Leon was out that day and the owner, Gary, was there (proving that Leon had lied to me when he told me that the owner was out of the country). I explained the situation to Gary. He then took my tire and found that, sure enough, the leak was caused by their negligence (although he never would admit this, nor give me an apology). They fixed the leak and put the tire back on my car. I am still concerned that the tire wall may be damaged, but I want to cut all ties and move on.
Although I am not requesting a settlement, I feel that the manager, Leon, has absolutely no business working in the customer service industry. He is a terrible representative of the company and he should be fired. If Midas had any regard for customer service, they would have replaced the damaged tire along with replacing the spare tire, because their negligence caused the issue in the first place. Unfortunately, I didn't even get a simple apology. I will never even consider doing business with another Midas again and I will be passing along my terrible experience to everyone I know.
This report was posted on Ripoff Report on 02/12/2014 08:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Midas/Harrisonburg-Virginia-22801/Midas-Store-Manager-Leon-has-no-regard-for-customer-service-in-Harrisonburg-Virginia-1123025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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