Mike's Car Wash Rude Employees Take No Responsibility West Chester Ohio

Butler County/West Chester residents BEWARE!!  I have been a regular customer of Mike's Car Wash for years generally in the self serve bays because they allowed the most time for the money.  On 4/17/16 my car was damaged by the prep gun in Mike's Car Wash off Cin Day in their self-serve bay.  When I pulled in there was time left on the meter from the previous user who also left the gun laying on the ground. When I started loading money in, the gun came on full pressure and started flipping around like a loose fire hose. The metal wand put a dent in the roof of my car which I reported immediately to management. Pictures were taken and a report was filed. I was contacted a week later by their claims manager, Janeese Sarrazin, who told me there was no way this could have happened that "the gun doesn't just float through the air". I was all but called a liar - really poor form for a so called manager.  A spray gun with a high psi of water pressure will certainly flip around!

The bottom line?  They refused to accept responsibility for the damage.  I believe Mike's Car Wash is negligent in either the maintenance of their equipment or the wash bays as the wand should never have been left on the ground in an empty bay and/or a prep gun should NEVER be fully engaged without being triggered by the operator.   That is a personal injury lawsuit waiting to happen.  I didn't receive an offer to refund my money for that car wash, free washes or even a simple apology. That would have gone a long way with me.  I've worked in sales for years.  How a company handles a problem leaves a lasting impression wit customers either good or bad.   Extremely poor customer service!  The BBB complaint ID for this is 11412391.

#mikescarwash #ripoff  #dontgohere