Complaint Review: Mr. Clean Carwash - Frisco Tx - Frisco Texas
- Mr. Clean Carwash - Frisco Tx 4677 Preston Rd Frisco , Texas USA
- Phone: 214-436-5417
- Web: www.mrcleancarwash.com/frisco
- Category: Car Washes
Mr. Clean Carwash - Frisco Tx Damage to my car during detail Frisco Texas
*REBUTTAL Owner of company: unhappy customer
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I brought my car to them for a full detail. They did a horrible job on the detail and didn't even shampoo the carpets like they were supposed to. The worst part is is that they damaged both Windows on the drivers side. I spoke with the Assistant manager, Nick, who told me that they can't accept liability. I came back a couple of days layer and spoke with the GM, Ben who filed a damage report and investigated. He agreed to replace the drivers door glass. That call never came. I went back to talk to him again but he no longer works there. Nick has been promoted to GM. He told me that they are now not going to replace my window. I asked him for the phone number to their corporate office and he refused to give it to me.
This report was posted on Ripoff Report on 10/22/2015 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mr-clean-carwash-frisco-tx/frisco-texas-75034/mr-clean-carwash-frisco-tx-damage-to-my-car-during-detail-frisco-texas-1263113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
unhappy customer
AUTHOR: Mr Clean Car Wash Customer Service - (USA)
SUBMITTED: Monday, October 26, 2015
we apologize that we did not meet the expectations for your carwashing/detailing needs. Please contact us at customer-service@mrcleancarwash.com so that we can resolve the issue.
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