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Report: #1087436

Complaint Review: Mr Sparky Electricians - Tempe Arizona

  • Submitted:
  • Updated:
  • Reported By: Ash — Scottsdale Arizona
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  • Mr Sparky Electricians 1718 W 3rd Street Tempe, Arizona USA

Mr Sparky Electricians Totally Ripped Me Off Tempe Arizona

*Author of original report: Matter Resolved to my Satisfaction

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I own a home in Mesa, AZ and discovered that a breaker in our junction box kept tripping. I googled "electricians" and Mr Sparky returned my search as efficient, reliable and on time, so called out a Mr Sparky Electrician to change the breaker - I was advised by the operator that the call out charge would cost $79. The tech arrived on time and proceeded to check my main and sub panels. He identified the fault and changed the breaker but then proceeded to tell me that I had an electrical fault and wanted to charge me almost $900 to locate and repair the fault. I nearly fell off my chair, and said that I would want to do some comparison shopping. He immediately said that the cost of the call out as well as the cost of him replacing the breaker would be waived. I said: "no". He then asked me "how much was I looking to spend?". I immeidatley knew then and there that I was dealing with a dishonest and disreputable company and reminded me of someone in a street market in Delhi that offered you a ridiculous price for an item and when you turned around and walked away started to negotiate with you to bring the price down. I asked him to bill me for what he had done. He proceeded to invoice me for $300 to change the breaker!!!!!!!! I was absolutely fuming and knew in my core I had been completely had; I was given no choice but to pay, but swore that I would make Mr Sparky's tactics known to everyone in the east valley in AZ. 

This report was posted on Ripoff Report on 09/26/2013 04:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mr-sparky-electricians/tempe-arizona-85281/mr-sparky-electricians-totally-ripped-me-off-tempe-arizona-1087436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Matter Resolved to my Satisfaction

AUTHOR: Ash - ()

POSTED: Saturday, October 12, 2013

I wrote to the regional manager of Mr Sparky in Tempe, registering my disapproval of the cost of the service and he responded immediately. I asked him for a price reduction and said that I would not expect to pay more than $150 for a call out and change of breaker under even the most onerous situations, and he promptly issued a refund for the difference. So I credit Mr Sparky for having responsive management and a good customer satisfaction policy, but cannot give them complete satisfation rating unless their pricing comes down to relaity. 

 

 

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