Report: #627718

Complaint Review: Multilingual Books - Internet Internet

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Ripoff Report is Xcentric Ventures

Submitted: Fri, July 30, 2010
Updated: Mon, August 02, 2010
Reported By: Fiona Johnston — Fairfax Virginia United States of America

Author Not Confirmed

Why?

Multilingual Books Internet United States of America

Phone: 253-353-2761
Web: http://www.multilingualbooks.com/
Category: Language

Multilingual Books They "processed" the order, charged my card, never sent anything, and ignored my inquiries. No one answers the phone! Internet

*Author of original report: Refund Received

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I've purchased "Instant Immersion" Italian last summer and loved the game "Who is Oscar Lake." But the version they gave me constantly crashed. So this summer I looked online for a better version. Multilingual Books offered one - even a Mac version - for $89. I thought the price was high, but it seemed like a better product (graphics, etc) and I figured it was less likely to crash. I bought it on July 5th and they sent me a confirmation e-mail. They charged my credit card on July 8th.

I never received a shipment confirmation or any other contact from their company. On July 22nd, I e-mailed them to ask about the status of my order. No response. I tried again on the 28th. Same thing. I tried calling them and only got a generic voice mail message. Very fishy!

It only took me five minutes to find this website, by searching "Multilingual Books" and "scam".

Don't ever order anything from this company! I will be spreading the word to as many people as I can.

This report was posted on Ripoff Report on 07/30/2010 12:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/multilingual-books/internet/multilingual-books-they-processed-the-order-charged-my-card-never-sent-anything-and-627718. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

1Author

0Consumer

0Employee/Owner

#1 Author of original report

Refund Received

AUTHOR: Fiona Johnston - (United States of America)

SUBMITTED: Monday, August 02, 2010

POSTED: Monday, August 02, 2010

After posting here and e-mailing the company informing them that I had posted here, I received an e-mail apologizing for the delay and saying they had had trouble obtaining the product. They offered to get it for me within a week, but said it would come in different packaging. (???) Or, they said, I could download it directly from their website (why wasn't that an option from the beginning?).

Anyway, I informed them I was no longer interested and asked for a refund. They agreed, said they would refund the money within three days, and they did.

I honestly don't know if this was a case of scamming or simply very poor customer service. Either way, it was a very unpleasant experience. I am happy that they refunded my money, but I would never order from this company again.

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