Complaint Review: National Auto Care - Westerville Ohio
- National Auto Care 440 Polaris Parkway Westerville, Ohio USA
- Phone:
- Web: www.nationalautocare.com
- Category: Auto Dealer Repairs
National Auto Care NAC Engine warranty Westerville Ohio
*Author of original report: Is there anything you can do to help?
*UPDATE Employee: National Auto Care Wants to Help
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I attempted to make a simple $400.00 claim against "free engines for life warranty" that was given to me by my Cadillac dealer when I purchased my Certified Used Vehicle. The claim was denied because of a missed tire rotation. The "free engines for life" warranty, which is backed by National Auto Care, Westerville, Ohio, requires the vehicle owner to have all oil changes and tire rotations performed by the dealer. Every oil change and tire rotation was performed by said dealer (Robert Basil Cadillac, Orchard Park, NY) ever since the day the vehicle was purchased. Because the dealer failed to rotate the tires on one occasion, National Auto Care denied the claim for the engine repair. What does a tire rotation have to do with the operation of the engine?
I was very excited when I learned the used vehicle came with a lifetime warranty on the engine. I should have known better. When it seems too good to be true, it is probably a scam. Not only did the dealer lose a loyal customer from both the sales and service perspectives, whenever I hear about some amazing warrany backed by National Auto Care, I will be sure to run the other way.
This report was posted on Ripoff Report on 01/09/2016 09:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/national-auto-care/westerville-ohio-43082/national-auto-care-nac-engine-warranty-westerville-ohio-1279066. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Is there anything you can do to help?
AUTHOR: - ()
SUBMITTED: Saturday, January 23, 2016
Mr. Joe Ross, Director of Claims, National Auto Care, you posted a note asking me to call you. You said you may be able to help. I called you on January 15th. You have not called me back. Apparently, the only "CARE" in National Auto Care, is "I Don't Care"!
#1 UPDATE Employee
National Auto Care Wants to Help
AUTHOR: National Auto Care - (USA)
SUBMITTED: Monday, January 11, 2016
Sir or Ma’am:
National Auto Care is proud to provide value-added vehicle service products, and we back those products without question.
Please contact me at (614) 839-7671 to discuss your issue and see if there is anything I can do to help resolve it.
Thank you,
Joe Ross
Director of Claims
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