Complaint Review: New AgeSkinCare - Internet
- New AgeSkinCare Internet USA
- Phone: 1-800-640-3456
- Web: newageskincare.com
- Category: Beauty Products
New AgeSkinCare Deceptive free trial Tempe Internet arizona
*UPDATE Employee: Wrong URL
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I recently ordered both the serum and the cream from the website. I received the products and was charged for the shippping and handling fees for the "free trial offer". I read the packing list which stated this:"New Age skin Care 14 Day Trial. In order to find out how the trial works or to cancel this trial please call Customer service within the 14 day trial period. After the 14 day trial period expires you will be charged for this product. You must receive an RMA number to return the product in order not to be charged.
I called customer service and asked the representative to expain the above statement. This was the answer. If you use the product you pay the full price. If you do not call to cancel within 14 days they will ship an automatic 30 day supply and charge your credit card every month. If you dont want to be enrolled in the auto program then you have to send the products back so you are not charged the full price. I requested that I not be enrolled in the auto program and I would return the products. I requested The RMA # form the Rep. since he did not offer me that info.
So lets see how this free trial worked for me I paid a total of $12.92 shipping & handling which will not be reembursed. I will have to pay for returned postage since I opened the box. There is no free trial of the products. You get charged the full price of the trial products whther you use them or not use them. Im going to contact the Tempe BBB as well as other customers who have been scammed by this deceptive company. I hope they get sued.
This report was posted on Ripoff Report on 02/24/2016 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/new-ageskincare/internet/new-ageskincare-deceptive-free-trial-tempe-internet-arizona-1289657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Wrong URL
AUTHOR: NASC- McKenzie,TN - (USA)
SUBMITTED: Thursday, February 25, 2016
The website newageskincare.com is NOT the business you had trouble with. Their URl is http://trynewageskincare.com
. They have several other URLs that take you to their website:
http://newagetrial.com/contact/
That is the business in Tempe, Arizona. We are in McKenzie ,TN. I can't count the number of emails I have replied to through our "Contact Us" page concerning issues with this "free" trial. So many in fact that I had to create a template to answer them. For those reading this, here is what I tell those people
trynewageskincare.com It has a trial offer and similar to newagskincare.com (They have turned out to be the site in everyl case. Here is a link to their "contact us" page. .trynewageskincare.com/contact.html
newageskincarespa.com it is similar to our alias newageskincareandspa.com
I wish I could help you. Please check the email where you received verification of your orders for the web site listed there. If you don't have those emails then check the address on the package that your product was shipped in. If it is not from McKenzie, TN, its not us.
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