New Prospect Contact Center New Prospect Telesales Please dont give any personell/credit card information to this company Spartanburg South Carolina

There is a perfect reason you can't have your cell phone on the

 floor! Security is number one. New Prospect prohibits cell phones on the floor. It makes sense. 

Mr. Wills,

Why didnt you responed to the fact that you have a convicted Federal Felon as a Project Manager taking credit card information.

Donnie Betenbaugh

http://www.goupstate.com/article/20100210/ARTICLES/2101043

I typically do not respond to anonymous posts of this nature however I felt it necessary to follow-up with facts surrounding the perceived issue due to the overall concern of credit card security that has been front and center in the media.   

On February 20^th I sent out an email to our staff as a follow-up to a previous email regarding the use of cell phones at agent stations. I have posted the relevant portion of that e-mail to validate this response as it is indisputable.  It was never mentioned that we had agents taking pictures of screens with credit card data or any data for that matter.  Furthermore nothing was mentioned in this email about reports of credit card fraud. 

On December 12^th, 2013 I did send an email to the staff in an attempt to explain why the use of cell phones at agent stations were no longer permitted. My goal was not to create policy changes with no associated explanation.  In that email I did make mention of “a few issues with credit card fraud in the last 3 months” however, these issues were preliminary and a detailed investigation turned up no evidence of negligence or fraud related activity from our center.  This is significant considering we handle thousands upon thousands of credit card transactions annually with no history of fraudulent activity.   

Clearly this post is an attempt to “strike back” as a result of our company’s efforts to maintain a clean track record of PCI compliance and data integrity.  The anonymous poster should realize these efforts are made so as to create job stability and should not be viewed as a punitive measure to our agents.  I explained that agents can still take important calls from caregivers, family members, etc. at their personal extension; we're not out to make life difficult for our employees.  A disagreement with company policy and/or a personal dislike for one's coworkers should not entitle anyone to attempt to defame a company in a public forum.  The best way to defend anonymous posts such as these is to be candid and present the facts instead of perceptions that are unmerited and baseless. 

Relevant portion of e-mail dated 2/20/2014 sent at 8:39 AM eastern time:

Team,

As an added point of clarification on the cell phone policy please keep in mind that even if you are not clocked in and working you still cannot use your cell phone at your desk or even have it on your desk. 

WHY?  The reason for this policy is due to the stringent regulations related to PCI compliance.  The thinking is that one can take snapshots via the camera phone of sensitive data that may be up on the screen.  Some companies have had to pay out big monies in damages as a result of employees taking pics of credit card data on the screen and then selling and/or using that data for fraudulent purposes.