- Report: #988873
Report - Rebuttal - Arbitrate
Complaint Review: nomorerack.com
nomorerack.comInternet United States of America
nomorerack.com Purchased item but did not receive item Internet
*Author of original report: Refund Promised - 12/30/12
*Consumer Comment: Blah, Blah, Blah
*UPDATE Employee: NoMoreRack.com - Customer Care
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On December 22, we opened customer request ticket #982194 inquiring as to the status of our purchase. To date we have contacted the company, via email and phone, more than 5 times without satisfaction.
On December 25, the company admitted to having a shipping error and asked us to return the item for a full refund of the price, excluding shipping, for store credit. As we still haven't received the item, this is not possible and refused store credit.
The latest communication from the company was on December 29, "I advice that you refuse the item upon delivery and when it is returned to us we will queue your refund to be processed. We cannot process a refund since the item is not in our hands and is being shipped to you."
Since we were not able to wrap a present for our grandson, another purchase was made locally. We do not want the camcorder that wasn't delivered per the guarantee. We want a full refund of the original purchase, including shipping.
nomorerack you have all the information you need. Refund our money, not store credit! It's your choice to make this right or not.
This report was posted on Ripoff Report on 12/30/2012 05:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-Purchased-item-but-did-not-receive-item-Internet-988873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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