• Report: #988873

Complaint Review: nomorerack.com

  • Submitted: Sun, December 30, 2012
  • Updated: Mon, December 31, 2012

  • Reported By:Holland Michigan United States of America
nomorerack.com
Internet United States of America

nomorerack.com Purchased item but did not receive item Internet

*Author of original report: Refund Promised - 12/30/12

*Consumer Comment: Blah, Blah, Blah

*UPDATE Employee: NoMoreRack.com - Customer Care

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We ordered a camcorder for our 9 year old grandson on December 6, 2012 (order #4079685).  On December 12, 2012 we were advised that the item was shipped.  The web site led us to believe that if an order was placed by December 10, delivery was guaranteed by Christmas.

On December 22, we opened customer request ticket #982194 inquiring as to the status of our purchase.  To date we have contacted the company, via email and phone, more than 5 times without satisfaction.

On December 25, the company admitted to having a shipping error and asked us to return the item for a full refund of the price, excluding shipping, for store credit.  As we still haven't received the item, this is not possible and refused store credit.

The latest communication from the company was on December 29, "I advice that you refuse the item upon delivery and when it is returned to us we will queue your refund to be processed. We cannot process a refund since the item is not in our hands and is being shipped to you."

Since we were not able to wrap a present for our grandson, another purchase was made locally.  We do not want the camcorder that wasn't delivered per the guarantee.  We want a full refund of the original purchase, including shipping. 

nomorerack you have all the information you need.  Refund our money, not store credit!  It's your choice to make this right or not.

This report was posted on Ripoff Report on 12/30/2012 05:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/nomorerackcom/internet/nomorerackcom-Purchased-item-but-did-not-receive-item-Internet-988873. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Refund Promised - 12/30/12

AUTHOR: Guy and Dawn - (United States of America)

Received this email promising a refund back to my financial institution - 12/30/12

Will update this report when I receive this refund, no later than 7 business days from now (01/10/13)...

Good day! I would like to begin by saying that we apologize profusely for the issue you are having. In keeping good faith to our customers, I have already initiated a refund for this order. Kindly allow your financial institution to post the funds in accordance to their applicable standard posting time which may take up to a maximum of 5-7 business days. In the event that you receive your order, you may go ahead and keep it as a gift from us! I hope we can do right by you.  Thank you for your patience and understanding.

Please, if you need anything, feel free to reach out.

Thank you!

Best

Regards,



NoMoreRack.com - Customer Care


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#2 Consumer Comment

Blah, Blah, Blah

AUTHOR: Etal - (U.S.A.)

NoMoreRack posted words with no substance.  I'm going through the same thing.  Returned an item and FOUR WEEKS later, still NO REFUND!  Just EXCUSES!  An item ordered in NOVEMBER NEVER RECEIVED!  After several complaints, still NO REFUND!

I believe it's time to file with the Federal Trade Commission (FTC) for a full blown investigation.  In the meantime, I'm filing a complaint with my bank to get my money back.
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#3 UPDATE Employee

NoMoreRack.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

Hi,

Good day! Please accept our sincerest apologies for the negative experience you had with our website. Customer satisfaction is our number one priority and we want to do whatever we can to make your experience shopping with Nomorerack as perfect as possible. Thank you for posting your Order number. We have sent you an email to the email address we have on file, regarding the steps taken to have this matter resolved.  Please know that we would do anything we can to help you out and we want to thank you for your continued support.
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