- Report: #1017423
Report - Rebuttal - Arbitrate
Complaint Review: Norm Thompson VIP Plus
Norm Thompson VIP PlusJessup, Pennsylvania United States of America
Norm Thompson VIP Plus Deceptive unhelpfull refused refund Jessup, Pennsylvania
*Consumer Comment: Given false information
*REBUTTAL Individual responds: Response to report # 1017423 Norm Thompson VIP Plus
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Several months ago I purchased a pair of insulated insoles for my shoes from this company. Somehow in the process they claim I signed up for something called VIP Plus. The following month I found a $1.99 charge on my credit card which I disputed with my credit card company and figured that was the end of things. Not so. The next month I got a charge for $14.97 which I also disputed. I called the Norm Thompson and was told I could cancel my membership but that they would not refund the charges.
Everyone should be wary about this company and it's hardline policy. I believe I in fact did not sign up for VIP Plus (I'm relatively savvy about this sort of scam) so the only other assumptions I can make are that I made an error, they signed me up against my instructions, or it was somewhere in the fine print or an otherwise non-obvious decline offer check box. We'll see how it plays out but you all should be warned that this company plays hard ball and has no interest in providing superior customer service.
I'll be sticking with Amazon or similar reliable sellers in the future.
This report was posted on Ripoff Report on 02/20/2013 12:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Norm-Thompson-VIP-Plus/Jessup-Pennsylvania-18434/Norm-Thompson-VIP-Plus-Deceptive-unhelpfull-refused-refund-Jessup-Pennsylvania-1017423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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