PRIMARY SOLUTIONS GROUP, Greater Atlanta Area, SCAM!!! SCAM!!! SCAM!!! Fraud, Extortion, Identity Theft, RON MIXON PRIMARY SOLUTIONS ASSOCIATES VIOLATIONS OF FDCPA and FCRA; Fraudulent Debt Collection Practices Alpharetta Georgia

 BBB Business Review

This Business is not BBB Accredited

Primary Solutions Associates

(678) 861-6774 P.O. Box 529, Alpharetta, GA 30009http://WWW.APRIMARYGROUP.COM

F

On a scale of A+ to F

BBB Accreditation

Primary Solutions Associates is not BBB Accredited.

Customer Complaints Summary

7 complaints closed with BBB in last 3 years | 6 closed in last 12 months

Complaint Type Total Closed Complaints

Billing / Collection Issues

5

Problems with Product / Service

2

Advertising / Sales Issues 0

Delivery Issues 0

Guarantee / Warranty Issues 0

Total Closed Complaints

7

Complaint Breakdown by Resolution

Complaint Resolution Log (7)

BBB did not receive a response from business (6 complaints)

06/24/2014 Billing / Collection Issues

06/03/2014 Billing / Collection Issues

06/03/2014 Billing / Collection Issues

01/13/2014 Billing / Collection Issues

10/21/2013 Billing / Collection Issues

Page 1 of 2

BBB was unable to locate business to process complaint (1 complaint)

03/24

/2014

Problems with Product / Service

Additional Notes

Complaint Category:

None of the Above - Refund or Exchange Complaint Issue

Complaint:

I am filing a complaint on Primary Solution Group. The company is located in Marietta GA: address P0 box ***** ******** GAXXXXX phone XXX-XXX-XXXX AND fax# XXX-XXX-XXXXOn 03/17/2014 My husband received a phone call from a company by the name of Primary Solutions Group. The caller went by agent ******** He failed to site the disclosure verification of debt at the beginning of his call. He stated my husband owed them  money on an account they obtained 12/31/2008 and they have been working on a criminal case that they will be filing with ****** County. The caller even gave him a bogus case number, and then told him he had 24 hrs to make arrangements to pay ******* or they would go forward with charging him with Bank Fraud. The caller knew our old address, and the references he would have used in 2006, he even knew the bank he used at the time. They offered him three payment arrangements all in which had to be paid over the phone. We decided to do so research, we called the corporate office of the client they claimed to be representing multiple times. The Corporate office of *** **** ******* stated more than once that my husband had a zero balance and did not owe their company a dime.My husband then called agent ******* back , only to be told he was busy, a lady at this company stated that my husband purposely closed his account with the bank and failed to pay *** **** ******** she then asked for his personal information again, He replied by telling her that he spoke with the *** ********* ****** and they state he does not owe them anything.....surprisingly this lady replied "well this is what we have in our system and if you don't make payment we will proceed with the charges". He then asked her to send him something in writing and if, she then refused and said she would send him an e-mail the next day.Today we get and email from agent ******* stating my husband owes ******* . They claim that his account has been placed with their Investigative department and that an arrangement for restitution for the debt is expected as well as a statement concerning the matter on or before 03/21/2014. They then again threatened action against my husband and urged him to call them back with payment immediately.Today they have called from several different numbers, they called from XXX-XXX-XXXX and left an automated message stating that my husband has charges against him and he had to return their call by 3pm today to pay the debt he owed they would proceed with action against him.I in turn called that number back and a guy answered, he would not give his name he only stated that the place I was calling was a law office. He could not give any explanation as to why his company called other than: " if he is in the system he owes"I also called their number that was provided on their email/ website XXXXXX-XXXX and asked to speak with agent ******* he hung up when he heard my voice. I called back and a woman who called herself agent ******* answered and quickly got an attitude when I explained that *** ********* office is stating my husband has a zero balance, I asked her why she was harassing my husband, and she could only result in being ignorant and name calling, she would not give a mailing address of a license # for their company. She could not explain why they were saying he owed when we in fact didn't. We went back and forth shortly before she hung up. That happened a couple of times. I called back one last time and a third agent picked up the phone, he placed me on hold the hung up as well.They have called from a fake local 713# and a X-XXXXXX-XXXX This is about a(n) Debt collection: Payday loan Product_Or_Service: primary solutions group \Complaint Resolution:

Company cannot be located.

Additional Information

BBB file opened: 12/05/2012

Contact Information

Principal: Mr. C.J. Walker

Business Category

Executive Search Consultants, Collection Systems

Alternate Business Names

Primary Solutions

Locations

5 Locations

P.O. Box 529

Alpharetta, GA 30009(678) 861-6774

6768 Hickory Flat Hwy STE 102

 Canton, GA 30115-9376

1225 Johnson Ferry Rd

Marietta, GA 30068-2727

1229 Johnsons Ferry Rd Ste 630

Marietta, GA 30007(770) 693-9800

PO Box 71021

Marietta, GA 30007-1021

Additional Phone Numbers

(678) 671-2620

Additional Web Addresses

www.primarysolutionsassociates.com/?

404-585-2618

404-585-2618

Country: USA

Location: Georgia (Atlanta, Sandy Springs)

SCAM

4 Jun 2014

HAVE SOMEONE NAMED PROCESS SERVER HUNT TEXTING ME TO FIND OUT WHEN SHE CAN SERVE ME PAPERS. NEVER HEARD OF PROCESS SERVERS TEXTING U ON CELL PHONES. REFUSE TO MAIL ANY INFO TO HOME. THEY SAY NOT ENOUGH TIME.

Caller: INVESTIGATIONS

Call Type: Debt Collector

Reply !

SCAMMED replies to

SCAM

8 Jun 2014

Someone contacted me too, name Agent Health from primary solutions. Is that the company that contacted you ? If so they are a SCAM. THEY RAN MY CARD THREE TIMES OVER DAFT MY ACCOUNT

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SCAM replies to

SCAMMED

13 Jun 2014

THATS ALL THEY WANT IS CREDIT CARD INFO. THEN THEY TRY TO PROCESS PAYMENT IN UK /INDIA

Tamianth replies to

SCAM

13 Jun 2014

I recommend filing a fraud dispute with your bank or CC holder and also filing reports with the FTC & CFB..

https://www.ftccomplaintassistant.gov/#&panel1-1

http://www.consumerfinance.gov/complaint/

http://www.stopfraud.gov/report.html

http://www.fraud.org/

Reply !

A Friendly replies to

SCAM

15 Aug 2014

PRIMARY SOLUTIONS IS A SCAM every 1-3 months they get a new phone number. This is deception. I will give a written and/or verbal statement to everybody that was wronged by this company. You all have the right to request a copy of the recorded call no matter how old or new. I have some documents that will help the ruling go in your favor. I have the actual location,names and numbers of the criminals behind this business. Everything about this company is a SCAM they collect on checks & loans from 2000-2007 ILLEGAL. Even if it is 2008-2014 it still ILLEGAL because they tell you that they're investigators that too is ILLEGAL. They pretend to represent clients that have never heard of them. They also send out text messages pretending to be process server and that they are going to take you to court. But, they can't take you to court on some paper that they bought. They can't even report to your credit. They're a Scam "ILLEGAL SCAMS". They will try to make you think different by saying "Sir/Ma'am we're not a scam we are registered with the secretary of the state of Georgia and we follow all FDCPA guidelines as enforced by the FTC Federal Trade Commission" BUT they don't. They have never ever went to school to be investigators nor have they taken the FDCPA or GBLA test. I have emails/text messages and recordings of the lady behind all of this she admits that it is illegal and if she gets shut down she'll just pay a few fines and just reopen. Help me help you and other Americans. Please understand - If they spoke to you and/or repeated that script to you "that I'm going to give to your lawyer" then, you can collect from them legally : ) the Good old fashion American way. I can be reached at stopprimarysolutionscrooks@gmail.com

Reply !

BigA replies to

A Friendly

15 Aug 2014

So why not just post the information if you have it? Why would someone have to E mail you for it?

Scam

10 Jun 2014

Someone called agent Taylor and saying there is a case and want the other person side of story.

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Tamianth

13 Jun 2014

For Extortion Scam Operations, File reports with the FBI, your state attorney general and Department Of Justice,CFB,FTC & FCC..

http://www.nw3c.org/

http://www.ic3.gov/default.aspx

http://www.fbi.gov/

http://www.stopfraud.gov/report.html

https://www.ftccomplaintassistant.gov/#&panel1-1

https://esupport.fcc.gov/ccmsforms/form1088.action

http://www.consumerfinance.gov/complaint/

http://www.fraud.org/

Also read up on the laws and your rights:

http://800notes.com/arts/Jb8EW-eDhQA/harassin ... ou-need-to-know

See Residents post here also:

http://800notes.com/forum/ta-34af6a034ba34b6/unending-collection-calls

Templates of Letters:

http://800notes.com/Phone.aspx/1-319-242-7350

http://www.ftc.gov/os/statutes/fdcpajump.shtm

http://www.consumerfinance.gov/askcfpb/search

.http://www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf

http://www.consumer.ftc.gov/articles/0149-debt-collection

And see:

http://800notes.com/forum/ta-944ec1426a8bcbb/ ... service-attacks

************

http://www.clarkhoward.com/news/clark-howard/ ... r-phones/ndF4c/

*****************

http://www.net-security.org/article.php?id=1828

***************

http://800notes.com/forum/ta-86217073a9c8dad/ ... 077595690349410

************

http://www.consumer.ftc.gov/articles/0258-fake-debt-collectors

************

http://www.deadiversion.usdoj.gov/pubs/pressreleases/extortion_scam.htm

******************

http://www.fdcpa.me/fake-process-server-injunction/

******************

http://800notes.com/forum/ta-9413b3202bc8b6c/ ... net%27s-tactics

*******************

http://dfi.wa.gov/consumers/alerts/cashnet-payday.htm

*****

http://www.cashnetusa.com/consumer-notices

*****

http://800notes.com/forum/ta-4f7d326029dcf9d/ ... lectors-finally

**************

Caller: Informational Post

Call Type: Debt Collector

Reply !

so tired of this

19 Jun 2014

Agent Hunt text me today asking where she could serve me papers. I informed her she could meet me at 830 am tomorrow. No reply ( go figure) So I called the number with it going to voice mail. I received a text 3 hours later saying she is only allowed to text. I looked up the call back number (404-585-2618) and found this site. I am going to call the number and see what kinda bs they are slingin. Will report back later.

Call Type: Debt Collector

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•

0

James replies to

so tired of this

7 Jul 2014

You, have to save those text messages get them to a lawyer and help stop this scam with Primary Solutions they are a SCAM SCAM SCAM They contacted me too. I went to Google and put in primary solutions and it's 800notes dating back to 2012. They have been running this scam for a long time. I found out you and should ask for a copy of the phone call and then contact a lawyer. You will get paid, everything they do is illegal.

Look up phone numbers 404-585-2618 770-217-3275.... 770-217-3276....704-612-5318 just to name a few and if you read a comment by A friendly they will help you. They have provided lots of helpful information to my lawyer. You can't go wrong by calling a lawyer, they will settle out of court. : )

Reply !

Suspicious

30 Jun 2014

There is more to this story folks... We received a call from an "Agent Jenkins" today tell us that we needed to return his call right away as "he needs to get our side of the story...." He never used any company name. The number to call him was 404-585-2618. The caller id showed the number "Agent Jenkins" called from was 704-612-5318 (an North Carolina number)... If look up that number on this site you will see posts of this same sort for this 704 number.

We are telling our friends and family about the scam.

Caller: 404-585-2618

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april

3 Jul 2014

I called back the 4045852618 number that the unavailable caller left on my voice mail as his call back number extention 1020 for agent smith but when I called someone answered and said hello thank you for calling private investigator this is agent Jenkins how may I help you? But it sounded like the same guy on my voice mail that claimed to be agent smith. I hung up. I've called the court and I've asked them if the case number was there that the person on voice mail said they had for me ks 14 - 8 12 31 they all said no they don't have agents and the don't have statues with ks for the cases and told me to call 911 and get a police report fraudulent and scam.

Do not give them your information. They somehow get a hold of ur credit info of unpaid bills to make u pay $$$$ for there luxury just don't call them call courts call cops thank you.

Caller: private investigator?

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•

0

James replies to

april

7 Jul 2014

They are a SCAM SCAM SCAM They contacted me too. I went to Google and put in primary solutions and it's 800notes dating back to 2012. They have been running this scam for a long time. I found out you and should ask for a copy of the phone call and then contact a lawyer. You will get paid, everything they do is illegal. Look up phone numbers 404-585-2618 770-217-3275.... 770-217-3276....704-612-5318 just to name a few and if you read a comment by A friendly they will help you. They have provided lots of helpful information to my lawyer.

Reply !

0

Shan replies to

James

29 Jul 2014

100% a Scam callef attorney general office people they have your SSN

Reply !

281-400-1721

281-400-1721

Country: USA

Location: Texas (Baytown, Houston, Missouri City)

Anonymous

9 Apr 2014

I'm a process server w/Primary Solutions, appointed to serve you papers for case#......... Would you like delivery at (home address)? Please have proper ID and witness present who can provide a signature. If there's no reply I'll have to bring the document to your employer.

Reply !

+1

david replies to

Anonymous

10 Apr 2014

Sounds like nothing more than a collection agency tactic to scare you into paying up. A lot of collection agencies that collect on payday loans use such tactics. They will also call and threaten you will prosecution and/or say an warrant will be put out on you, which is in turn aginst the law for them to do according to the FDCPA (Fair Debt Collections Practices Act). Several months ago I received a call from 'process server' that said he was going to serve me papaers at my job within 30 mins. of course that never happened. Think about it, since when does a process server call someone up ahead of time to give them notice about being served?

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+1

anonymous

10 Apr 2014

i recieved a text from a person saying that they are a process server with primary solutions, wanting to serve me papers. well these people primary solutions is being investigated by a law firm appointed by me . they are harassing a lot of people and they are not legit , nor is the BBB are on to them. they call from one state and connect from another.on the last call from them they change thier number, say they upgraded. how do you as a business upgrade your number.

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Anonymous

10 Apr 2014

I have received several phone calls from different numbers stating they are Primary Solutions but today I received a text message from this number that read "I'm a process server w/Primary Solutions, appointed to serve you papers for case xxxx-xxxx. Would you like delivery at (address)? Please have proper ID and witness present who can provide a signature. If there's no reply I'll have to bring the document to your employer."

The address they have is an old old address of mine but the only bills I have are my current bills, nothing left over from 9 years ago when I lived at the address given. Very strange..

Caller: Primary Solutions

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•

natureboy replies to

Anonymous

10 Apr 2014

They full of craps come serve me or arrest me

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Anonymous

22 Apr 2014

I received a call today from Primary Solutions as well as a text from this 281 number. I found it extremely off that someone would text me before serving papers... That's not the professional way to approach a debt collection!!! I responded to the text asking the name of the individual and their processor registration number... I've heard nothing since!!! Hmph

Caller: Primary Solutions

Call Type: Debt Collector

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JAM

24 Apr 2014

I also just received a text from 281-400-1721 that advised *I'm a process server w/Primary Solutions, appointed to serve you papers for case#......... Would you like delivery at (home address)? Please have proper ID and witness present who can provide a signature. If there's no reply I'll have to bring the document to your employer.*

I will not respond to it. It's a scam.

I received a phone call from the same "company" last week, and when I asked the woman to produce written evidence of the debt or charges they claim were due, or even court documents mailed certified mail, she got mad and started yelling at me. I guess I made her even more angry when I just started laughing. Best way to deal with scam artists, laugh at them, it really pisses them off! :)

Caller: Primary Solutions

Call Type: Debt Collector

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Slim replies to

JAM

24 Apr 2014

Legitimate process servers do not call to warn you, or to get money from you to stop the process.

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Elizabeth

12 May 2014

I received a text message today, verbatim of the messages that others have reported being sent. " I'm a process server w/ Primary Solutions, appointed to serve you papers for case 2014-xxxxx. Would you like delivery at (HOME ADDRESS)? Please have proper ID and witness present who can provide a signature. If there's no reply I'll have to bring the document to your employer." When I tried calling back, I got a voicemail for a man named Agent Michael Hunt, and he gave this number to contact the "Main Office" for further information: (770) 217-3276.

When I called that number, I got connected to an Agent Taylor (Giselle), who put me on hold. When the line was picked back up, I got an Agent Gray (Sean), who told me that this matter was referred out of the office over two weeks ago, and that criminal charges are now pending.

Wouldn't criminal charges mean that I'd be arrested, not served with process papers for small claims??

A couple of weeks ago I received a phone call from an Agent Carlson from a number (631) 377-7008, who would only identify himself by his position as an investigator for Primary Solutions, looking to collect on a supposedly bad check I had written in 2002 for a local grocery store in the amount of $97. Twelve years ago... i.e. WAAAAY past the statute of limitations in NY. And far longer than I could ever remember back. He demanded immediate payment, or threatened to sue me in small claims court for check fraud. When I told him I have no recollection of this check, that my credit is clean, and even if I did unintentionally bounce a check, the supermarket and my bank would have gotten ahold of me ASAP and the matter would have been solved years ago, he copped an attitude and got really rude with me and said that if I were a decent person, I would honor and pay my debts. I reminded him that this twelve year old check was long past the statute of limitations for collection in NY (which happens to be six years), and even if it was legit, which I didn't think it was, I wouldn't be giving him any bank account information over the phone to someone (anyone really) who is claiming I owe them money without proof. He didn't much like this answer, and demanded my email address so he could email me a copy of the check in dispute and force me to pay up that way. When I told him he would have to correspond with me via USPS, and that I would be requesting validation of the debt before I paid anyone anything, he responded with something to the effect of "Okay, Ms. M.... If you don't want to pay your debts, I'll see you in court." And then he hung up.

All of these phone numbers are obviously related, because I don't owe anything, and to have two attempts to fleece me out of money by different people claiming to be from the same company and threatening to sue me on a bad check that's supposedly twelve years old within such a short timeframe seems highly suspicious. I would not trust these people, whatsoever.

Nor would I give out any information to them. If they want to try to sue me, go right ahead. They can deal with my lawyer.  I'm planning on filing a complaint with the BBB, the FTC, and my state's AG.

Caller: Primary Solutions Process Servers

Call Type: Debt Collector

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Jim

13 May 2014

I also got the same text message on my phone a few minutes ago. This is the first time I have gotten a text message from these scammers. How I love our modern technology where we are not only instantly connected with the world, but they try every way to connect with us, good or bad.

Caller: Primary Solutions

Call Type: Debt Collector

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Beth Lillie

10 Sep 2014

Just received a text message from this number. Tried to call it and the individual wouldn't answer instead text me back saying to direct all calls to the main office and gave me a 631 number. Text the number back and said if they contacted me again I would file harassment charges

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