Primecast is no good at all, not only with their service that sucks but with their billing !!!! Pompano Beach, Florida

Drask:  I know what you mean and how it is to go through what you are going through with Primecast since as my original posting about them has been only one problem after another one.  

Took me over 1 year to having the problems fixed with their billing and service but still they are not 100% good and they suck ! 

Have to tell you that unfortunally when you start getting service with them everyone automatically gets put on a 1 year contract.  That is why your neighbors are being told what they are being told when trying to cancel. 

Also, are you getting internet service through them too ?  Asking since if you do wondering who you are going to get internet service through if you cancel them all together. 

Here in the apartment complex where I live is Primecast for TV/Phone/Internet or nothing.  
It is not wired for any other company and is exclusively for Primecast.  

I currently don't use their phone service since it sucks and use my cell phone for everything.  A while back I was using Vonage and it was great.  Cancelled it since had no need to have a local phone anymore.  

I was able to fix all the problems and going over Primecast Customer Service people that don't want to do anything to help as you know very well, by contacting the actual company who owns them that is Connexion Technologies.  Got a hold of a top manager and dealing within him directly was able to fix things so far.  

I don't call Primecast Customer Service number for anything anymore.  I call Connexion Technologies Corporate Office directly and DirecTV as well. 

I hope this information helps.  

If you want their corporate office contact let me know. 
You can e-mail me directly at magicjavi3@gmail.com and I can provide all the information to you. 

Primecast Team: I am responding to your comment on here. I contacted directly the account manager from Primecast that is assigned here to VantagePointe Homes and it was more nightmare than help. Very unprofessional and caused more problems. All the contact was done via e-mail and have all the proof in writing to prove it. And just to get an idea, since wasn't got nothing solved from calling your customer service number; and this has been since day one that got your service; always end up contacting people in the upper management within the company Primcecast/Connexions. She had the nerve to tell me that not to contact anyone in upper management or anyone in Connexions technology. Hmmm !!!! All I know that as of this time nothing has been solved and all a big lie ! This manager also said that I am locked into a 24 month commitment with DirecTV when never signed such thing and then again who in the right mind is going to sign a 24 month contract when only signing a 1 year lease ? Also I contacted DirecTV and found out that there is not such 24 month commitment with them. When I asked her again about it she kept saying that yes do have a 24 mo contract. Again more lies and bs ! Each time you talk to someone is a different story and things get worst. No help and such. So there you have it, I already contacted your customer service center as you mentioned and they have been no help at all, like been since day 1 and such. Again as I said before, based on my experience and my opinion, I don't recommend anyone to move to any property that uses Primecast ! Also people, remember, they do what they do because they know you have NO other choices since the properties like this one, that uses Primecast, they are not wired to use any other company and they know you have no choice. Is either Primecast or NOTHING ! I have also filed a complain with the FCC and Federal Trade Commision against Primecast for their business practices and service issues.

Here at Primecast, we pride ourselves on giving our customers the best
there is to offer when it comes to television, Internet, and phone
services.  We also strive to extend the utmost care to our customers, so
we went out on the web just to find customers in need!  Primecast would
like to sincerely apologize for any difficulties or inconveniences you
have come across, especially if you are not receiving
the customer care you deserve from us.

 
So when hiccups happen, we are always willing and able to assist
you in resolving any issues you may have. Please contact our customer
service call center at (866) 671-1117 or email us at
ResponseTeam@goprimecast.com
so we can help you right away with any of your concerns.  We look
forward to hearing from you and appreciate any comments/suggestions you
would like to share. 

Thanks!

The Primecast Team