Complaint Review: pupdaddy.comm - Internet
- pupdaddy.comm Internet USA
- Phone:
- Web: pupdaddy.com
- Category: Pet Shops & Supplies
pupdaddy.comm BEWARE- Pupdaddy.com can't guarantee delivery or cancellation of order for refund!!!! Edison, NJ Internet
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I ordered a turtle habitat for my sons birthday, upon order I never received any confirmation or status update from pupdaddy.com. I called to follow up on the order to be told that after the day you pay, there is an additional 24-48 hour processing time before the order ships. This was according to the 3rd party they use for customer service my order had not yet been processed which was going to be a problem as I would miss my sons birthday. I said ok, then if you can't guarantee my order delivering on time, then I will need to cancel the order and be refunded asap. They stated they could not guarantee they could cancel the order and that I would have to potentially wait for the order to ship, refuse it, upon return to the 3rd party fufillment center I would have a refund processed, potentially 2 WEEKS. Unacceptable. I need these funds to secure a gift for my son ON HIS BIRTHDAY. Not a week a later.
I recommend not ordering from this site as they do not own the fufillment of product nor the customer care. Once I got to a place to escalate the only person there, was rude. Apparently Ralph at pupdaddy.com is also the CEO according to him and there was no one else for me to talk to in order to get a reasonable resolution.
This is everything wrong with online ordering and they could take a page from AMAZON in regards to customer care. Nothing more frustrating than a company having your money and not caring that you are unsatisfied. They could cost my son his 7th birthday memories and they could care less.
This report was posted on Ripoff Report on 08/11/2016 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pupdaddycomm/internet/pupdaddycomm-beware-pupdaddycom-cant-guarantee-delivery-or-cancellation-of-order-for-1321952. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.