• Report: #1118941

Complaint Review: Recovery Solutions Group

  • Submitted: Tue, January 28, 2014
  • Updated: Sat, March 01, 2014

  • Reported By: Express Employment — Marlton New Jersey
Recovery Solutions Group
7244 S. Dupont HIghway Felton, Delaware USA

Recovery Solutions Group Rob Sowers, Bill Richards, Louis Goldman Owner Felton Delaware

*REBUTTAL Owner of company: The Real Story

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I contracted with Recovery Solutions Group in December for 2 accounts...  one was behind 23,000 and the other 53,000.

they reached agreement with one of my clients based in Moorestown, NJ and the client agreed to pay 2700 per month for 9 months until the amount was paid off.  For this the agency was going to receive 18% commission.  They made a November payment and i received the money in December.  the Client made a December payment which I found out about late December.  never heard about a January payment. 

It was only after I contacted the client that I found out that they did make their January payment.  I have not received a December or January payment..  After contacting them many, many times, I heard back from Louis Goldman was that they were holding the 5400 until 1900 had been paid for resolutions on the account owing 53,000.

We could not reach a resolution on this account as the account came to terms with express during this time and worked out a payment schedule..  I notifed Recovery of this situation  that it was reesolved and we didn't need their help any longer.

One way or the other the account based in Moorestown, NJ has nothing to do with the other account and they should be sending payment.  The checks should be 2100 for December and 2100 for January which is less their 18% commission. I feel it is a breach of contract to hold payment that is coming from another client.



This report was posted on Ripoff Report on 01/28/2014 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Recovery-Solutions-Group/Felton-Delaware-19943/Recovery-Solutions-Group-Rob-Sowers-Bill-Richards-Louis-Goldman-Owner-Felton-Delaware-1118941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

The Real Story

AUTHOR: Rob Sowers - (USA)

barbara cusumano of Express Employment out of marlton, new jersey placed 2 accounts for collections with my agency on 10/2/13, one for approximately $23k and another for $51k. We immediately initiated the collection process on both, and facilitated payments on both, within 2 weeks of working her accounts.

on the $51k account, my collector secured a check by payment from the Express Employment customer for $2k on 10/9/13, made directly to our office. a second payment from the debtor of $10,862.63 was sent directly to barbara's office in new jersey on 10/15/13, after she requested we direct her customer to send it directly to her because she was having cash flow issues and needed the money quickly. her request was granted and she was appreciative of this gesture, since normally we would direct the debtor to send the payment though our office as a matter of urgency.

after the debtor confirmed they sent the $10k check to barbara's attention, i personally attempted to confirm this story with barbara. i left 6 messages for her over the course of the next 4 weeks and she did not return any of my calls. finally i caught her in the office, only after disquising my phone number with *67. she would not confirm receipt of the payment, only saying to me..."call my corporate office...they have answers for you"...repeatedly.

finally after speaking with her for over 20 minutes she did admit the payment was received, but said her corporate office is involved now and she was not going to be able to pay us our fee since they are involved. this after we created urgency and affected payment to be sent directly to her. our contract called for us to be paid 18% of any monies we assist in affecting payment. therefore she tried to violate our agreement by not paying my agency our commission of $1955.27.

as the for other account we were working ($23k) my collector was able to secure a payment arragement with the debtor on 10/16/13, to which barbara cusumano agreed, for 9 payments of $2570.79. we'd secured the balance in full to be paid out with the arrangement, secured the first 4 payments, only to have barbara contact the debtor to have all future payments directed to her office. on 1/15/14, she callled me and told me to cease working her accounts and she'd decided to "seek other measures."

this was now the second time she is intentionally trying to beat us out of our commission that we earned by affecting payment from customers that refused to pay her company prior to our involvement. this is when we offset the fee of $1955.27 from the final payment of $2570.79 that we'd secured. barbara cusumano is grossly inacurrate in her depiction of the events surrounding this unfortunate issue. her comments are both defamatory and slanderous.

we did not "hold payment" or breach any agreement with her. we simply subtracted our fee from other monies we'd recovered for her other account, which is standard operating procedure and covered in our standard working agreement.

my company has an impeccable reputation, maintaing an A rating with the BBB. in over 6 years of being in business, i've never had this kind of situation and find it very unfortunate and quite disturbing that a client that we've helped recover monies for would attempt to defraud us of our just compensation.





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