Complaint Review: Robbins Property Associates - Tampa Florida
- Robbins Property Associates 17220 Heart of Palms Dr Tampa, Florida USA
- Phone:
- Web: http://www.robbinspropertyllc.com/p...
- Category: Homeowner Associations
Robbins Property Associates The Preserve at Tampa Palms Overpriced, Unresponsive, Apathetic Tampa Florida
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I have lived at The Preserve at Tampa Palms since December 2015. There is a known on going lack of parking issue, to the point that residents have to park outside of the main gate on a regular basis. (If there are any spaces left out there due to guests parking.)
I recently had a rental car temporarily and wasn't able to make it back before the office closed for a parking permit. ALL parking was full outside of the main gate, so I had no choice but to park in a regular space. The following morning the car was towed costing me $175.00. I called the property manager while I was at the towing company informing her that she was able to have my car released if she gave them the go ahead and she refused. "If I do it for you, then I have to do it for everyone, have you considered renting a garage?" Garages are $100 a month and her response was, we are running a special right now for $75...Really bad timing lady.
I explained to her that there was nowhere else for me to park my car when I came in and was told that I should have called them before they closed so that they could call the towing company and have the car left alone. #1, I work two jobs and don't have time to have to worry about where I'm going to park when I finally get home. #2, how am I supposed to know that I can call and have an exception made? #3, I'm sure I can go on, but you get the point.
I have called the corporate office and left two massages as well as sending an email to them from their website with no response. I tried to post a comment to the property community page and they rejected it and the manager from the office called me. I let her know that it is unacceptable that I haven't receiged a call back from her boss and I expect resolution. She apologized for her boss stating that she has been really busy traveling. Not acceptable considering this was a month ago. I told her that I expect a credit of $175 on my next month's rent, she said she will call her boss and talk to her.
I received a call back stating that I should have taken the extra steps to ensure the car wasn't towed, but they will make a "one time exception" and give me a $50 visa gift card. I told her that this is not acceptable and I expect her boss to call me. I asked for a direct point of contact and she said the number she gave me is it. It only goes to a recording, I explained to her that and she said that's the only way I can contact. I left it as she needs to have her boss call me, she said she will pass along the message.
I pay a decent amount of money to rent a two bedroom apartment that I'm not satisfied with. I would not recommend this property or group to anyone considering how they handle unsatisfied consumers.
This report was posted on Ripoff Report on 04/25/2016 06:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/robbins-property-associates/tampa-florida-33647/robbins-property-associates-the-preserve-at-tampa-palms-overpriced-unresponsive-apathet-1301629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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