Complaint Review

RoomPlace Furniture

Report: #860906

Thu, March 29, 2012
Thu, March 29, 2012
Reported By:
Geneva Illinois United States of America
RoomPlace Furniture
Aurora, IL Aurora, Illinois United States of America Phone:

Furniture & Furnishings

RoomPlace Furniture Harlem Furniture 7 week lead time to delivery, now they don't have all pieces! Aurora, Illinois

My daughter purchased a two-piece leather sectional sofa 7 weeks before her move-in date for her new home.  Her move-in date is Saturday, March 31, and delivery was scheduled for Saturday, March 31 in the morning.  Yesterday, she received a call from RoomPlace's customer service stating that they planned to deliver one piece of the sectional, but the other piece was on back-order until May 25!

So here's what likely happened... someone else who ordered her same furniture had a problem with one of the pieces.  The RoomPlace pulled my daughter's piece to make that customer happy, then realized that the manufacturer wouldn't be able to replace it in time.   So my daughter, who planned this carefully, is the one who gets ripped off. 

The same pieces were on display at the store, and suddenly are gone, likely sold again long after my daughter placed her offer.  Customer service says that there are no available pieces anywhere, in any of their stores. 

Ironically, we could have had the furniture delivered to our current home and kept it in the garage, since they said they could deliver six weeks ago.  So, the furniture was there then.  They just gave it to someone else, and gave her absolutely NO TIME to fix this before her move-in date.

This report was posted on Ripoff Report on 03/29/2012 08:59 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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