- Report: #1098871
Report - Rebuttal - Arbitrate
Complaint Review: rooms to go, Harker Heights
rooms to go, Harker Heights190 E. Texas Central Expwy Harker Heights, Texas USA
rooms to go, Harker Heights poor customer service, lack of product knowledge, does not take responsibility of sales mistakes Harker Heights Texas
*UPDATE Employee: Follow Up
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I purchased, what I was told and thought was the same furniture, that was on display. First was charged a warehouse fee of fourty dollars, simply because I elected to do a pickup vs. a delivery which was 180 dollars. so, paid the warehouse fee plus picked the furniture up with my own vehicle which also has fuel costs.
got the furniture home and discovered, after unpacking, that it was not what i purchased. called and spoke with the store manager, she made my wife feel as if we were the ones that made the mistake. after driving an hour from work, stopped at the store location to speak with the manager as she explained that their sale person had made the mistake, explained to her that I understood that their sales person had made a mistake but what steps are we going to take to rectify the problem. the response I got was " you have to get it back here first before we do anything".
Custmer service and maintaining a good custemer relationship would be to tell the customer that they apologized for the inconvenience, offer to pick the furniture up and give the option of refund or replace at no additional cost to the customer! Not This Store!!Not This Company!!! as she explained that managers have no authority to schedule pick ups that have resulted in store mistakes.
will never shop at this furniture store again, at any location, and WILL discourage any and all friends and family as well!!!
This report was posted on Ripoff Report on 11/12/2013 05:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/rooms-to-go-Harker-Heights/Harker-Heights-Texas-76548/rooms-to-go-Harker-Heights-poor-customer-service-lack-of-product-knowledge-does-not-ta-1098871. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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