rooms to go, Harker Heights poor customer service, lack of product knowledge, does not take responsibility of sales mistakes Harker Heights Texas

 I purchased, what I was told and thought was the same furniture, that was on display. First was charged a warehouse fee of fourty dollars, simply because I elected to do a pickup vs. a delivery which was 180 dollars. so, paid the warehouse fee plus picked the furniture up with my own vehicle which also has fuel costs.

got the furniture home and discovered, after unpacking, that it was not what i purchased. called and spoke with the store manager, she made my wife feel as if we were the ones that made the mistake. after driving an hour from work, stopped at the store location to speak with the manager as she explained that their sale person had made the mistake, explained to her that I understood that their sales person had made a mistake but what steps are we going to take to rectify the problem. the response I got was " you have to get it back here first before we do anything".

Custmer service and maintaining a good custemer relationship would be to tell the customer that they apologized for the inconvenience, offer to pick the furniture up and give the option of refund or replace at no additional cost to the customer! Not This Store!!Not This Company!!! as she explained that managers have no authority to schedule pick ups that have resulted in store mistakes.

will never shop at this furniture store again, at any location, and WILL discourage any and all friends and family as well!!!