• Report: #1061528

Complaint Review: RR Auction | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, 100% lifetime guarantee of authenticity. RR Auction is America’s Premiere Autograph Auction House.

  • Submitted: Sun, June 23, 2013
  • Updated: Mon, June 24, 2013

  • Reported By: Ripoff Report — Tempe Arizona
RR Auction | Ripoff Report Verified™ …businesses you can trust. Commitment to customer satisfaction, 100% lifetime guarantee of authenticity. RR Auction is America’s Premiere Autograph Auction House.
5 Highway 101A Suite #5 Amherst, New Hampshire USA

RR Auction REVIEW: RR Auction 100% Lifetime Money Back Guarantee. Lifetime Certificate of Authenticity. 100% commitment to authenticity. RR Auction responsible, respectable auction house. RR Auction commitment to customer satisfaction. RR Auction receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program, RR Auction made a serious commitment. Their 100% customer satisfaction money back guarantee on autographs, & 30 day return policy on artifacts allows clients to feel safe, confident and secure when they choose to buy and sell with RR Auction.

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Ripoff Report REVIEW / RR Auction's Commitment to Autograph Authenticity

RR Auction joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....

..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.
RR Auctions is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..


By Ripoff Report

RR Auction approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at RR Auction did just that. RR Auction has gone through great lengths to make sure they try and resolve any and all customer issues. RR Auction has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. RR Auction realizes that every client is special and they never want to lose a relationship. Instead, they want a lifetime partnership with them and their client's collections.

RR Aucton CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

RR Auction is a family owned auction house that holds 22 auctions a year. They provide the world a marketplace for autographs, artifacts, and memorabilia. Specialized auctions cover several interesting subjects including The Titanic, Space, Music, Hollywood, and Bonnie and Clyde. RR Auction is the worlds leading seller of non-sports autographs and RR Auction consignors consistently achieve the highest prices, including several published world record results. RR Auction clients bid with confidence because they know that every item has been vetted by RR Auction's team of authenticators. We can assuredly tell you that there is no one who cares more about authenticity and customer relationships than RR Auction."

WHY RR AUCTION IS BETTER THAN THE COMPETITION

RR Auction is one of the leading auction houses of memorabilia not only because of their passion for great customer service, but because of a commitment to authenticity. RR Auction is the only auction house that we have found that consults with over 30 independent third party specialists who examine every item prior to the auction. Because RR Auction does not own the items they sell, yet guarantees them, you can be assured that this auction house has thoroughly investigated all possibilities regarding authenticity. If RR Auction has made an error, and all companies do, they provide hassle free and immediate refunds.

RR Auction / Statement from the owner Bob Eaton.

When I started RR Auction in 1980, I had no idea that we would grow to be so large and develop such lasting relationships with thousands of clients and collectors from all around the globe. When I hired my first employee in 1986, I'll never forget that we dedicated ourselves to treating our customers the right way. Now, we have grown to over 20 full time employees, including my three children, and I continually stress to everyone here that the customer comes first. The reality of an auction is that we are working for the client, not ourselves. We answer to them. When you become a client of my company, you can be assured that I will do everything possible to make our relationship a lasting one.

Trusted Consignors

RR Auction has over 300 individual consignors a month who submit their items for review and possible sale. Each and every piece is appraised and given an authenticity review prior to being accepted for inclusion in an upcoming auction. Those items not acceptable are returned to consignor prior to the sale. RR Auction has long term and trusted relationships with most of their consignors."

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .

Although RR Auction strives for perfection. RR Auction realizes that mistakes sometimes happen with their authenticity opinions and that items sometimes may be incorrectly described in their auction listing. As stated above, RR Auction is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while dealing with RR Auction. After speaking with the management at RR Auction and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give RR Auction a positive Rating.

RR Auction made efforts to ensure that all customers were satisfied and Bob Eaton assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. Bob Eaton, the owner of RR Auction, stated “We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service . Our clients, both buyers and sellers, are the face of our business and their satisfaction is of the utmost importance. We value our clients above all else, and look forward to continually improving so that their experiences with RR Auction remain strong, consistent, and positive. I have always told my staff that if you strive for perfection, you might catch excellence."

STATED IMPROVEMENTS FROM RR AUCTION.

RR Auction is continuing to improve its customer service department by empowering their employees to deliver remarkable results based on the company vision of being reputable and reliable. The “executive level” is always available to the customer, the owners themselves will speak with the customers, as they strive for consistent communication through the entire process. Weekly customer services meetings are held to discuss all the aspects of the operation. RR Auction is willing to go beyond the call of good customer service and do what it takes to make things right with their customers. RR Auction is constantly looking to build their roster of 3rd party authentication consultants and will be adding more trusted experts in the coming months.

WHAT TO LOOK OUT FOR IN THIS INDUSTRY

As most people are aware, there are many inauthentic autographs and artifacts in the marketplace. Always buy from known auction houses and dealers who guarantee their items. A great sign that items are authentic is if the auction house consults with known independent, third party services. Beware of auction houses that do not accept returns based on the opinions of companies like PSA, JSA, Frank Caiazo, and REAL. Also, always ask questions about return policies before bidding. The provenance and chain of custody of rare items is very important so always ask how these items came into the marketplace. Ask for all accompanying paperwork and check it out for authenticity. Beware of items that come with forensic COA's as actual forensic services cost several hundred dollars or more per item. Beware of endless supplies of big name icons and legends and stories of having friends who work in the film and music industry.

If it's too good to be true, it probably is. RR Auction is the worlds leading auction house of autographs and manuscripts and is based in New Hampshire. *Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com This kind of dedication to customer service means that RR Auction will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with RR Auction, you are invited to contact them directly via email: bl@auction.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction).

You may call RR Auction directly at 603 732 4280, and ask for Bobby Livingston, Executive Vice President. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with RR Auction or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program.. please contact us.EDitor@ripoffreport.com

…Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with RR Auction.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about RR Auction’s Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program… yes, a long name for a program that does a lot for both consumers and businesses alike.


Written by,

..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
 
..by consumers, for consumers
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This report was posted on Ripoff Report on 06/23/2013 11:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/rr-auction-autographs-new-hampshire-1061528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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