Russo's Catering Russo's, Grand Hall on Chouteau, Russo's Gourmet liar, fraud, food posioning, scam, expensive St Louis Missouri

Working with Kathy Costello of Russo's Catering was easily the worst decision of my life.  She was inadequate, incompetent, and easily overwhelmed by even the most mundane of tasks.  My experience with her will never be forgotten and that is not in a good way.  Using Russo's started off rocky, as it took her 1 month to get the contract to us, even though we had already locked down our date for all of our friends an family. Luckily there wasn't another bride wanting to work with them at this time, or else our wedding date could have easily been taken.  After we secured the contract, we immediately cut Russo's a check for the deposit payment.  From then on, my experience was of what nightmares are made of.  She showed up to the linens meetings with no linens, the glassware and tableware meetings with no glassware of tableware, and even stated to us that in fact you could fit 10 table settings (chargers included) at a 60 inch round, knowing each of our tables had 10 people at each, and a 60 inch round can only fit 8 settings.  The food was so horrible at our first tasting, we had to take a second tasting to go over food.  Per the contract, the tasting is complimentary.  Russo's in fact charged us for said "complimentary" tasting.  She also showed up to the tasting with nothing she was suppose to come with: ie; ALL linen selections, plate selection, silverware selection, glassware selection.  She also first served us our wine tastings in PLASTIC cups. 

My dad was blown away and had to ask for a real glass for the tasting.  I cannot understand how this woman has a job in this field.  Skip to the day before our wedding, a diagram I completed was sent to her via email for her to set up the room, based on diagram.  When i got there, nothing was right.  I spent the entire day with a bridesmaid resetting up the entire room, which then in turn led me to not pick up my wedding dress, as they had closed for the day while i had to redo the entire room over, and we had lost track of time.  On our wedding day, Kathy had 1 job, she just had to put tables 1-22 on the table. SHE COULDN'T EVEN DO THAT! She called my brothers phone 3 times in the middle of pictures and asked where to put tables 1-22. I will never understand how she couldn't figure that out and why she would call me about this dilemma instead of use her common sense. A few family members also told me they got sick the day after our wedding from the food, including my mother-in-law. This is the most awful service we've had with some of the worst food we have ever had.  Luckily my husband and I didn't get sick with the under cooked chicken as well, right before our honeymoon!  We are currently looking into legal for a full refund.