Save Ya Endless Run Around after purchasing worthless gift certificate

Save Ya sells discounted gift cards.  I purchased one for Pet Smart. They didn't send it after the purchase so I called them.  The rep indicated I should have called sooner, it had been a month. I was sent on email with attached gift card instructions and numbers. 

I tried to use the certificate for an online purchase and the website said the card had zero value.  I called Save Ya again.  First time, the rep said he'd escalate the issue to some specialized team and they'd call back.  They did not. 

Next time I called, the rep issued a refund.  A couple days later I got an email from the team congratulating me on successfully using my card.  So I followed with another call. 

The rep said I needed to call at a different time/day, the team wasn't in that day. I called at a different time/day and was told the computers were down, please call back in 1/2 hour.  I called back in 30 minutes, but the computers were still down.  

I called on a Thursday I was to told to hang on while the rep talked to the managers about my case.  He got back on the line and said I'd have to speak with a manager, but none were available.  I should call back and ask whoever answers that I want to speak to a manager.  I said I'd hold until one was available.  I was on hold for one hour and then was disconnected. 

I called back and asked for a manager.  None were available, I was told.  I was told to call back the next day between 9am and 2pm.  The next day I called at 9am and was told no managers were available and to call back in an hour or two.  I asked to speak to the team and was told they had the day off, Good Friday.

Save Ya advertises a 100% satisfaction guarantee.  I guess you can say and do anything they want and get away with it.