- Report: #1070274
Report - Rebuttal - Arbitrate
Complaint Review: Second Wind Consultants | Ripoff Report Verified Safe™ …businesses you can trust. Second Wind Consultants Inc., has dedicated over 30 years helping stressed businesses survive, emerge, and succeed. Their top goal is to help small businesses gain relief from unsupportable debt and other stifling situations that prevent success. Second Wind Consultants’ strategy is a journey where every small business owner must examine their business practices, making changes to perform more profitably ensuring that they will be around for many years to come.
Don Todrin Second Wind Consultants136 West St, Suite 1 Northampton, Massachusetts USA
Second Wind Consultants, Inc REVIEW: Customer Satisfaction Commitment: Second Wind Consultants, Inc is dedicated to customer satisfaction, Second Wind Consultants committed to small business clients seeing them succeed in working out and settling debts, avoiding bankruptcy. Offering free consultation.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program – Second Wind Consultants pledges to always resolve any issues, feel safe, confident & secure when doing business with Second Wind Consultants. Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to Second Wind Consultants, Inc for its commitment to excellence in customer service.
Ripoff Report’s discussions with Second Wind Consultants, Inc have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Second Wind Consultants, Inc listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Second Wind Consultants, Inc’s principal, Mr. Donald Todrin, has informed us that his personal philosophy is that his clients are a precious resource. [continued below]....
Another top executive of the company told Ripoff Report that Mr. Todrin's personal business philosophy is based on the premise that "by helping our clients succeed, we are meeting our higher purpose, saving families, one business at a time." Another thing Ripoff Report learned in the course of its review is that typical customer feedback reads: “Second Wind Consultants, Inc (and Mr. Todrin) truly communicate all aspects of their work in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by CEO and President Don Todrin during an onsite inspection held by a third party verification company with no biases toward Second Wind Consultants.
Second Wind Consultants provide turnaround and work out services and aim to improve businesses with their state of the art consulting. They originated the “Four Pillar System" to support their successfully navigating the downturn approach to increasing revenue and profit, as well as improving control over ones business. As a primary service, they provide debt workout services for companies that are stressed with unsupportable debt.
When working with their company, a client will be assigned to two account managers who will review all of their personal and business financials and prepare a program suited to their needs; most often this will include a debt forgiveness strategy. If improvements are required within the operation to support growth and development, they will initiate the Four Pillar System. Then, they will negotiate with the bank, the SBA if it is a guaranteed loan, vendors, landlords, IRS, etc. Any debt can be negotiated downwards in a distressed situation and that is their main focus.
There are many ways of accomplishing debt workout and it depends on many factors, such as: real estate, personal net worth, value of collateral etc. They design the best program to reach the desired results. They do not utilize bankruptcy, rather, they engage in a cooperative resolution. They believe that that this is in the best interest of all involved given a defaulting business. Typically, their clients have significantly reduced revenue, possibly from a recession, and that results in unsupportable debt and overhead. Their relationship with their clients last approximately one year, during which time they handle all issues while their client focuses on their business.
Over the years, Second Wind Consultants has developed their strategies by maintaining a strong understanding of the banks, the SBA and their regulations and requirements, and as a result they have created a series of strategies that work in the best interest of the bank, despite the deep losses experienced, they are able to be successful in their results.
What makes their company successful is their commitment to their clients’ success and their undying effort to bring them successful results. They have much experience on board and are experts in what they do. Their results are good and they almost always resolve their clients’ issues successfully and to their satisfaction. They believe that commitment, expertise, and experience is what separates them from their competition.
Their target market is small businesses in stress. They aim at $1-3 million in revenue; however they can go higher or lower.
They have two major ways that they attract clients. The first is through their marketing department. From there, they cold- call businesses and inquire about their condition and interest in need for help in improving their condition either with debt workout, or turnaround efforts. If they respond with interest, they have them fill out some basic financial forms and schedule a one hour consultation during which they will explain their strategies, what they can do and what the expectations for the potential client should be. After the consult, they will follow up until receiving either a yes or no. If they get a yes, they engage in the normal services they offer.
The second way in which they acquire clients is through business owners who are searching for the type of help they provide and coming to them for help. They also get referrals from successful clients.
QUALITY CUSTOMER SUPPORT
During the onsite interview, President and CEO Don Todrin was asked to describe their standard process for taking care of complaints: “We have few complaints and when we do receive one, we address it uniquely depending upon what the parameters are regarding the complaint. Our position is to serve the client no matter what it takes, and we do."
In addition, Mr. Todrin was asked to describe a specific situation in which a client was not satisfied with the level of service or products they received: “Seldom is a client not satisfied with our efforts and results. However, when such a situation occurs, we fashion whatever relief is appropriate to resolve the issue. On occasion we have returned the money when it seems justified. A complaint that requires remediation is rare for us and we almost always succeed at our objectives. We always allow a client to leave the contract whenever they want if they aren’t satisfied, we never hold them to the contract. Usually complaints arise when the final settlement results are not in line with their expectations. For example, the bank is willing to settle a $200,000 debt for $50,000, but the client can only pay $20,000. Hardly a failure to achieve such a discount, but the client wants to get it even lower when it might be the best result available."
When asked to explain what types of changes he has personally seen the company make in an effort to honor their commitment to “do whatever it takes" to make things right with the consumer, Mr. Todrin explained, “When we discover a flaw in our program, as evidenced by a situation which does not work out as expected, we look into what we could have done differently. On occasion we have adjusted our sales presentation to be more accurate regarding expectations, time it takes to resolve, and the likely cost to the client. It is our goal to be as accurate as possible and set reasonable expectations. We work hard to make this happen by adjusting when we discover we are not quite on point. We have made adjustments to our contract to satisfy this objective as well as our marketing materials and disclosures. We adjust payment requirements when clients have difficulties. We even suspend payment when things get tough, we never abandon a client because they cannot pay us and we always do our best to complete a job, no matter how tough the situation may be."
Within their company they are currently working to improve some of their internal processes and procedures. For example, they are expanding their expectations with their clients. Sometimes it may take longer than anticipated to work out a debt, so they will make adjustments when particular banks are involved since they understand how each bank will react, some more or less than expected. They reject work that they are unable to succeed at and they will recommend bankruptcy when it is appropriate. They never take on a client who they cannot resolve and, therefore, have rejected many requests for representation if they do not believe they can achieve the desired results.
While they maintain that very few clients leave unsatisfied, they have on occasion rejected a client who has expressed interest because they find out additional information that renders the relationship unlikely to be successful. In this unique situation, they will call and explain at great length the reasons for their withdrawal and provide options and alternate suggestions for them to consider. They always attempt to resolve differences by discussion and will sometimes refer clients away to lawyers or bankruptcy specialists if the client cannot sustain the burdens for success.
In order to remedy concerns that were made on Ripoff Report, Second Wind Consultants have reviewed their sales materials and presentation and have adjusted the expectations that their clients can expect. They aim to be more candid and remove doubt, uncertainty, and disappointment. They are also rejecting more marginal clients outright so it will not lead to disappointment later. If they find discrepancies or unsuspected issues they will immediately appraise the situation and discuss the impact with their clients and come to a new set of expectations. They want to be more in line with their clients so that their expectations are more achievable.
It is very important for Second Wind Consultants to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. They recognize that sometimes disagreements occur and it is impossible to come to terms in such situations. They value the opportunity to set the situation right and preserve their reputation. They are highly committed to doing the right thing, but understand that sometimes it does not turn out as they would like. This program forces them to be honest and maintain high standards so that their clients can be satisfied. They believe that having the opportunity to review, discuss, and resolve the matter in a fair way is a huge benefit to them and they appreciate the opportunity to learn from the experience and make the necessary adjustments to do a better job in the future.
Second Wind Consultants, Inc / Statements from the owner Mr. Todrin.
"I stay in touch with clients years down the line. Sometimes I get in touch with an old client who is now growing their business and it experiencing tremendous profitability. I get great satisfaction from knowing that we did our small part in helping make this dream happen for our client who could have been out of business if it wasn't for our efforts.
We have a dedicated team of experts that work on each case. We learned that each team member has a deep commitment to their clients and they understand what is at stake for the business owner. One employee stated "we understand that small business is the backbone of America and the driver of new jobs and innovation. Unless we work hard for these business owners, the country is in big trouble. We do our small part to keep these businesses alive and able to survive this difficult recession.
QUALITY CONSULTING SERVICES.
"We understand the challenges that you, as a small business owner, are confronting in your effort to create a profitable sustainable business, especially given the current state of the economy. For over 30 years, we have been helping stressed businesses survive, emerge and succeed. Our top goal is to help small businesses gain relief from unsupportable debt and other stifling situations that prevent success.
These may include:
Oppressive debt service that is unsupportable because of declining revenues,
Changes in customer buying habits,
Bank calling your notes,
Unsuccessful franchise experience,
Other barriers which hold you back from realizing financial success.
While debt elimination is an important part of our practice, there is much more to a successful turnaround. We see many business owners whose debt has been alleviated but who are still struggling to reach their full potential. Some business owners are able to support their debt but are still not enjoying the success they dream of."
STATED IMPROVEMENTS FROM SECOND WIND CONSULTANTS.
Second Wind Consultants, Inc recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Although Second Wind Consultants, Inc handles hundreds of cases per year, the complaints that seldom happen are great learning experiences and they take the opportunity to learn and improve going forward.
When they discover a flaw in their program as evidenced by a situation which does not work out as expected, they examine what could have been done differently, on occasion they have adjusted our sales presentation to be more accurate regarding expectations, time it takes to resolve and the likely cost to the client. It is their goal to be as accurate as possible and set reasonable expectations and work hard to make this happen adjusting when they discover an area that can be improved.
Mr Todrin stated "We have made adjustments to our contract to satisfy this objective as well as our marketing materials and disclosures so that our clients have good expectations. We adjust payment requirements when clients have difficulties, we even suspend payment when things get tough, we never abandon a client because they cannot pay us, and we always do our best to complete a job no matter how tough the situation may be."
In summary, after our review, which included discussions with Mr. Todrin, Ripoff Report is convinced that Second Wind Consultants, Inc is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Don Todrin Second Wind Consultants Second Wind Consultants Took My $$$ for a YEAR, and then FAILED to get Settlement with SBA Northampton Massachusetts
My partner and I engaged Don Todrin and Second Wind Consultants in early 2012 to help us with a failing business. They promised to assist in liquidating the business assets, and then file an Offer In Compromise (OIC) with the SBA on our behalf. Don Todrin sounded credible on the phone, and they had good references. Only later did we find out that Todrin is a convicted felon (bank fraud).
As soon as we engaged them, we were passed on to Adam, a young and apparently inexperienced person in their organization. While pleasant, we always felt like Adam was too busy for us, and never fully grasped our situation. We always felt like we had to call him to get anything done...
However, Second Wind did successfully help liquidate our assets (primarily a building) over the course of the year that we worked with them. However, when it came time to negotiate a settlement with the SBA, which was the primary reason we engaged with Todrin and Second Wind, THEY FAILED, leaving my partner and I with debt of over $750,000 and being pursued by the Department of Treasury. At this point, we are facing bankruptcy. Had I known this was where it would end up, I would have saved myself the considerable fees and aggravation caused by hiring Don Todrin and Second Wind.
Warning to other business owners - Second Wind fails to deliver.
This report was posted on Ripoff Report on 07/26/2013 07:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/second-wind-consultants-debt-workout-business-no-bankruptcy-no-legal-battle-straightforward-business-1070274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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