• Report: #1085798

Complaint Review: Seconds City

  • Submitted: Thu, September 19, 2013
  • Updated: Thu, September 19, 2013

  • Reported By: Ed G — Novi Michigan
Seconds City
6530 Pearl Rd Parma Heights, Ohio USA

Seconds City Deceptive practice when accepting consignments Parma Heights Ohio

*REBUTTAL Owner of company: Get you facts straight

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These guys will pay you 25% of a low ball estimate of anything you consign with them. You will never get anythingt from them since they don't pay out until you have at least $25 dcredit with them - hard to do by design. On top of it you have to make an appointment to even bring in your stuff. They act like they are doing you a favor to do this. Nobody helps you carry in your stuff. The staff is truly rude when you come in. If you are buying from them they act totaly different. A really hypocrytical store.


This report was posted on Ripoff Report on 09/19/2013 11:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Seconds-City/Parma-Heights-Ohio-44130/Seconds-City-Deceptive-practice-when-accepting-consignments-Parma-Heights-Ohio-1085798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Get you facts straight

AUTHOR: Eric - (USA)

We have been in business for over 17 years and have over 8 thousand consignors which atleast 70% are repeat consignors.

  We explain verbally and with literature our whole program to each and every consignor before they can consign with us. We explain that if they are looking to make the most money they can form the sale of their items, they can make more money 12 other ways then with us. We price the items very aggresivelly so they move quicky and don't gather dust sitting around. Our prices drop 1% a day on each items and once they are sold the consignors get either 25% in cash or 50% in store credit. We also inform all consignors that if there account balance is under $25 dollars the have the store credit option only unless they want to bring in more items for us to sell and get their balance over the $25 cut off. Before they are set up an account each person signs a contract that acknowledges that they have read our brochure and agree to our terms and conditions. 

  On average we are entering 150-200 dropped off consigned items per day (not including the consignable items we pickup from consignor’s homes). If we don’t take the items in by appointment the process gets to be over whelming and inventory gets backed up. 

My staff is made up of all women and sometimes they aren’t strong enough to help bring in items from consignor's cars. Any time someone needs help we do our best to accommodate them.

We Learned a long time ago that if it's not a win win situation for us and the cogsignor then it not worth consigning their items. Every now and then we get poeple like this that think thier stuff is worth millions and don't get enough money from the sale, so they b***h about the whole process that they contractually agreed to. No one held a gun to this person's head and they could have taken back their items at any point in time without it costing them a thing but time.

 

  Just becuase you're not happy with Seconds City process doesn't make my business a rip-off. 

 

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