• Report: #544100

Complaint Review: sitesolutions.com

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  • Submitted: Wed, December 23, 2009
  • Updated: Sun, August 07, 2011

  • Reported By: david — forest hills New York United States of America
sitesolutions.com
Internet United States of America

sitesolutions.com s lochmiller and m higgins say they are all about customer service and then never get back to you Internet

*REBUTTAL Owner of company: Response

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This is a father and son team who very smoothly proclaim their customers are #1. However when i asked for some specialized help that required they think and get back to me I never heard from them again. Several e mails and calls to remind, and then threaten this action, did no good.They are out for your money and hope you will simply go away. Avoid these scamsters!

This report was posted on Ripoff Report on 12/23/2009 12:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/sitesolutionscom/internet/sitesolutionscom-s-lochmiller-and-m-higgins-say-they-are-all-about-customer-service-and-t-544100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response

AUTHOR: Stephen - (United States of America)

SiteSolutions.Com Has Over Two Million Satisfied Users In 16 Years

That's worth repeating... Over TWO MILLION Satisfied Users.

During our 16 years of SEO, we have been instrumental in helping a vast number of website owners improve their overall search engine positioning, thereby increasing their overall business opportunities.

Many of our users have hundreds of their keywords on page one in the organic section of Google that match exactly what they are selling or providing.

Even with that successful track record, the reality is that when providing some sort of service to over Two Million different websites, it seems that no matter how hard you try, a 100% perfect score in customer satisfaction is an impossibility.

You are probably a business owner or manager. So I ask for just a moment that you put this scenario in your own business. Over the years that you have been business, have you "ever" had a dissatisfied customer? Even if you have had just one, take your volume of customers or users, and expand that to over Two Million. Can you see that no matter how hard you would have tried - no matter how good your intentions - that it is impossible to work with that many people and not have a dissatisfied customer. At SiteSolutions, we're no different than you. Out of over two million applications of our service, 100% satisfaction seems to be impossible.

The point is this;

1) Yes, it is true that we have had a very small number of complaints. We do not deny that. However...
2) Please don't forget or discount the fact that we also have OVER "TWO MILLION SATISFIED USERS."

We are sorry that anyone would ever feel that we had not fully met their expectations. We would like to have a satisfied 100% of our Two Million plus users. To that goal, we shall continue to strive to provide a proven, successful service at a very reasonable price.

Thank you for allowing us the opportunity of responding.

(Please note that in researching a complaint, that there are many companies that use the words "SiteSolutions" or "Site Solutions" within their company name, website address, or their product or service name. Therefore please be certain that another firms actions are not being incorrectly attributed to us. Thank you.)
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