Slipsteam Properties & Urban Phoenix Liars Rude Uncaring Leave You To Fend For Yourself Glendale Colorado

Yes. I am an angry and bitter resident. I am angry and bitter because since the first day I have moved in, there has been problems. 

Yes, Jared gave me $400 off the first two month's rent. I mentioned that in my original post. I try to be fair as much as possible when I write these reviews. 

But, he should have absolutely given me that money off. I lived out of boxes for weeks. I had heating problems, water issues, problems with the overall condition of the two units i have lived in since I moved there. 

And now that there is a REAL issue, one that is not only a major water leak issue, but an issue with my health, Jared thinks that its is my fault that they have old piping in an old building they bought that burst all over my things just because I don't have renter's insurance. 

I was told by a mainenence man who works for Slipstream/Urban Phoenix that this is the 385th leak in 12 months in the 3 buildings you bought on that property. 

No wonder you want all of us to have renter's insurance. Because you know that you realistically can't protect us from leaks.  But yet, I am the one at fault, because I chose to put my trust in you guys and rent from you, so now I should have to pay for a new bed because I didn't have renter's insurance to cover the leaks that sprout with regularity.

If it was a true accident, then I wouldn't be complaining as much. But it isnt an accident. These leaks happen almost every single day on your property, according to the guys you employ to fix them. 

I will apologize to you here for yelling at you yesterday on the phone when you told me that I was going to have to cover the expenses of my ruined property myself, and that I wouldn't get anything else knocked off my rent. You are right, I did raise my voice towards you. You didn't deserve that. But I didn't use foul language towards you. And i think we can both agree that you lost your temper with me also. You don't have to apologize for that, but you can show me that you really are who you are saying you are in this post and you really want to make things right with me. 

So far, you haven't worked with me at all. It is Day 2 of the water leak, and I still dont have a bed--its being dried somewhere in the apt complex, there is still blowers and fans and heaters in my room, there are holes in the ceilings and the walls, and more important than anything--there is a strong and obvious scent of mold in the house. 

I had to go to the doctor's today to get a new inhaler because I am having trouble breathing from just 24 hours of being around the mold smell. If you would like to see my paperwork, I would be happy to share it. 

If you want to make it right, do it. Don't just say some nice words on here like you really care, and then in person you just throw up your hands and tell me that its my fault that I don't have renter's insurance. 

To Informed Renters,

   My name is Jared Geisler and I am the Property Manager mentioned in this review.  I am an intermediary for ownership and an employee of Slipstream which will be Urban Phenix in a short period of time.   As an informed renter you should be aware of your lease and the fact that Renter's Insurance is not a legal mandate like with an automobile, but it is similarly important. We point that out to every resident prior to lease signing and are working towards automating the insurance process as much as possible. However as an Informed Renter you will know that it is not the responsibility of management to have you insured. 

   In reference to this renter's situation-  She leased at a building that we were finishing rennovation on.  As some folks may know who have worked either in construction or in cooperation with a construction company, the dates that are planned are not always met and this delay affects anyone who may be leasing, managing or applying to live in the building or house.   When this situation arose we gave this resident the option to move in to a ready apartment or delay move in until her unit was complete.  She opted to move in to a different unit temporarily as we rushed to accomadate her request to be on the lowermost floor as quickly as possible. As soon as the apartment she wanted initially was close to completion we allowed her to move into it. She was missing cabinet doors but aside from that she had a fully functional apartment the day she moved in to it.  For this inconvenience we accomadated a generous concession on her rent the last two months.  

   Unfortunately when this renter was away from the apartment, a leak occurred. This is not something that our management company takes lightly and within minutes of her reporting an issue we had maintenance on the scene with their best efforts to fix the leak and minimize the damage to bedding and clothes by immediately washing the laundry, drying the floor with an extractor, and drying the mattress with industrial fans.  24 hours later we are monitoring the situation and doing our best to insure that the best maintenance response possibe is provided, as we do for all of our tenants.  If you have ever had uncaring property managers you know that timely response is the first sign of good management.

  I, as the Manager, am responsible for dealing with tenants when they have such issues.  When this resident has had issues that she approached rationally, I have been more than accommadating.  However when a renter approaches a situation with fowl language, demands rather than requests, and threats of legal recourse it makes it more difficult to find rational solutions to issues.  I still want to work with this resident to resolve the situation.  However the informed renter should know that threats and poor professional demeanor towards a Property Manager is not the way to get to a desired outcome.  

   If anyone who reads this review and my rebuttal have any questions about the policy of Slipstream or Urban Phenix on dealing with maintenance issues, tenant relations, or anything else they may contact me directly at jared@ssprops. You can also reach me by phone at (303)328-0008.  Be aware that this negative review is posted anonymously and by a bitter resident.  Slipstream will be working with them, regardless of their negative approach to this situation, to come to a fair and reasonable solution.