- Report: #940791
Report - Rebuttal - Arbitrate
Complaint Review: Southwest Gas
Southwest Gas6040 Badura Ave Suite 110 Las Vegas, Nevada United States of America
Southwest Gas Reports Gas Service No Longer Active But Still Charges Las Vegas, Nevada
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I log into my account online and sure enough, it shows the same $50 amount now. I call them and they basically tell me I'm responsible for paying it because I didn't call them to cancel the service. I have no proof that I called, nor do I even remember calling. The only proof I have is my word that the online account said the service was no longer active.
I specifically remember logging in multiple times (over the course of a few months) because they would send me emails reminding me to pay my bill, and that I owed them whatever amount of money. But I would log in and it would say exactly the same thing: "The gas service for this
account is no longer active. Your final amount due is displayed below." with $0 as the amount due.
I'm writing this because I'm wondering if they're doing this on a large scale. Like marking peoples' service as no longer active in their online screens as soon as they find out they're moving. Then the people don't call in to get a confirmation, and months later they're faced with a bill.
This report was posted on Ripoff Report on 09/13/2012 02:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Southwest-Gas/Las-Vegas-Nevada-89118/Southwest-Gas-Reports-Gas-Service-No-Longer-Active-But-Still-Charges-Las-Vegas-Nevada-940791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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