Complaint Review: Staples NYC 390 Avenue of Americas - New York New York
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- Staples NYC 390 Avenue of Americas 390 Avenue of Americas New York, New York United States of America
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- Category: Computer Manufactures
Staples NYC 390 Avenue of Americas They do not honor Refund Policy New York, New York
*Consumer Comment: Yes, it is.
Show customers why they should trust your business over your competitors...
Bought a tablet from these guys and they refused to honor the refund policy on the basis that since the box was opened - basically two plastic tabs neatly cut open on the side - deemed the product "unsaleable".
You can only get a refund if the box is unopened - which is not the spirit of the refund policy.
Stick to an apple retails store as they are honest and honor their refund policy. Do not buy from this store if you intend to have any customer support.
This report was posted on Ripoff Report on 08/04/2011 04:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/staples-nyc-390-avenue-of-americas/new-york-new-york-10014/staples-nyc-390-avenue-of-americas-they-do-not-honor-refund-policy-new-york-new-york-761061. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Yes, it is.
AUTHOR: Flynrider - (USA)
SUBMITTED: Thursday, August 04, 2011
"You can only get a refund if the box is unopened - which is not the spirit of the refund policy. "
That's not only the spirit of the refund policy, it's the letter of the refund policy. It's certainly not a ripoff just because you don't like it. You are free to buy from a store with a policy that you do agree with.
BTW, an opened box computer cannot be sold as new. Who would buy it? I wouldn't touch an opened box computer with a 10 ft. pole. It has obviously been returned for some reason.
That's why many stores have similar policies.
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