Summit Medical Group incompetent billing practices New Jersey

Dear Greg,

I have had the problems "escalated", and have talked by telephone to people claiming to be managers to no avail.  I sent letters in January, February, and March of this year and those letters have been ignored.  And, yes, I know you've received them because I've called and asked and have been told that they were received.  The billing staff seem to be COMPLETELY unwilling to admit that they are in the wrong.  

Today, I sent a letter by postal mail regarding my most recent bill.  I have enclosed copies of receipts, and my evidence of coverage showing that the most recent bill is wrong and that I do not owe you any money.   As stated in the letter, I don't know if your billing errors are due to incompetence, or deliberate malfeasance, but if you do not correct my account, I will consider legal action which may include filing suit, or filing complaints with Medicare or other government agencies.  I am fed up trying to deal politely with your billing department. 

I do not see any benefit in emailing you privately and I do not see any value in trying to deal with yet another manager either through you, over the phone, or otherwise.  In my experience, no one at your company who is actually in a position to fix billing problems will listen.  If it requires a judge, or a government agency to set you right, then so be it. 

Hi Saul,

My name is Greg and I work as a social media manager at Summit Medical Group. Thank you for sharing your feedback about your experience with the billing department.  I am sorry to hear about your issue. Please email me your full name and contact information so I can elevate this issue to a manager. Thank you!

Sincerely,

Greg

Summit Medical Group

gleone@smgnj.com