- Report: #707328
Report - Rebuttal - Arbitrate
Complaint Review: SunrisePOS
SunrisePOS5932 Bolsa Ave. BLDG. # 107 Huntington Beach, California United States of America
SunrisePOS Sunrise Tecnology, MMG Inc Purchased a Digital Signage Unit in September 2010 and this company cannot get it working as of March 18 Huntington Beach, California
*UPDATE EX-employee responds: SunrisePOS, Inc., MMG, Inc. have nothing to do with this posting at all.
*Author of original report: Sunrise Technical Services Incorporated
*Author of original report: Correction to company Name
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As of today March 17th the unit is STILL not working and no one from there company has fixed it and are not making this a priority all the while debiting my account $41.25 for a support contract. I called today and spoke to the receptionist who said "We don't issue refunds." I told her my issue and she said that the support contract that I am paying for does not cover my digital signage unit, which makes no sense because it’s not working and I shouldn't be paying for a fee if they can’t even fix something they sold me! I am losing business because I am need to advertise events on the TV and am not able to do that. So it looks bad on my store and customers are not informed of our specials right now. Unfortunately because I have already spent about $9,000 + with this company I really don't have a choice for my first location, but I will not give them any additional information and would recommend the same to any of you. I have also filed a complaint with BBB and the reason is because on their website www.sunrisetek.com it has the BBB online logo (eluding that they are a BBB accredited co.) well it turns out they aren't even registered with the BBB and when I contacted the BBB they said that was a violation and they will have Sunrise POS remove it from their website. I gave this company every oppurtunity to make this right, they refused to make any concession, a refund of only $41.25, no apology or try to get the box fixed right away, so I have no regrets of posting this I felt like I had no other options.
This report was posted on Ripoff Report on 03/17/2011 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/SunrisePOS/Huntington-Beach-California-92649/SunrisePOS-Sunrise-Tecnology-MMG-Inc-Purchased-a-Digital-Signage-Unit-in-September-2010-a-707328. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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