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Report: #1195058

Complaint Review: Survival Life.com - Austin Texas

  • Submitted:
  • Updated:
  • Reported By: tm1959 — LA California
  • Author Confirmed What's this?
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  • Survival Life.com 4330 Gaines Ranch Loop, Suite. 120 Austin, Texas USA

Survival Life.com Scammers, Manipulators, do not place an order, they will charge your account, but not send items. When you try to call, you won't be able to leave message and call will not be answered. Only communication is email and they respond in nonsensical terms and misquotes. Austin Texas

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Survivallife is a scam. I have placed initial orders for Everstryke Matches and HR Tactical Blade. They then sent me email of huge savings on CyberMonday Products. I place my order, then receive email that me Order was sent out and should receive in 12 - 15 days. I wait but receive nothing. I go to my account site to check status on orders and to check tracking of shipment. Orders received and approved but no tracking available. However my credit card was charged immediately on the day orders made. They are very quick and accurate regarding this process, unfortunately they do not have the same passion or accuracy in placing your order. 

I try calling the company on multiple occasions during various hours of the day, I am unable to leave voice message as they said the at experiencing a high volume of calls, and to call later or email. I try calling after business hours to leave voice message, but they do not accept after hours calls or messages, need to call during regular business hours.

i have emailed over 10 times to this company requesting a full refund of all orders and requesting cancellation of all orders and subscriptions. The only answer I get is another $19.95 charge to my account. Three days later, I receive email asking that there was an error and none of my three orders were sent out. They asked if I wanted to reorder or get refund. 

I request refund on all three orders And the subscription. I get various emails from supposed different employees, Stephanie, Gazelle, Messy Maye, etc. all of whom give me a different take on my email. RANGING from asking if I would like a reorder or refund, despite multiple emails requesting refund. Finally the refund my subscription $19.95, but not my original three orders. hiwever, the refund is only on there log and so far after three days have not been posted to my credit card.

i am now receiving emails saying that they have sent out my last order, which is the largest amount of money due, and now once again asking if I wanted a refund on my original two orders, as they were not sent out due to error.

Frustrating as now I am back to square one. Are the trying my patients or my endurance to see if I will become exasperated and quit harassing them.

luckily I have contacted my creditcard company and I am disputing there charges And they will assist me in obtaining my refund.

please do not fall for there slick advertisements and web home page very nice and professional, however this is all smoke and mirrors, they are there to take your money without sending out your orders......you may get your money back after a battle. Not worth the trouble.

 

 

 

 

 

This report was posted on Ripoff Report on 12/12/2014 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/survival-lifecom/austin-texas-78735/survival-lifecom-scammers-manipulators-do-not-place-an-order-they-will-charge-your-ac-1195058. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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