• Report: #1120709

Complaint Review: tawagpinas.com

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  • Submitted: Tue, February 04, 2014
  • Updated: Tue, February 04, 2014

  • Reported By: volker — Vanderbijlpark Other
tawagpinas.com
4780 Ashford Dunwoody Rd, Suite A236, atlanta, Georgia USA

tawagpinas.com tawagpinas Total Rip-off, Scammer website atlanta Georgia

*Author of original report: Lying Fraudsters

*REBUTTAL Owner of company: TawagPinas Official Answer

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 I made use of their “service” on 20/01/2014. I paid for a non-delivered service, which entailed the mobile top up for a friend of mine in the Philippines.  Top up never occurred. Prior to it, I was phoned by one of their consultants, as was indicated by them during their registration /transaction procedures. I was questioned by their consultant about my physical address as well as if my email address was the same used for my PayPal account. The same day someone in the USA wiped out my bank account. So be warned of these scammers.


This report was posted on Ripoff Report on 02/04/2014 02:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/tawagpinascom/atlanta-Georgia-30338/tawagpinascom-tawagpinas-Total-Rip-off-Scammer-website-atlanta-Georgia-1120709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Lying Fraudsters

AUTHOR: volker - ()

Will any thief willingly confess to his crimes? I have absolutely no interest in any future contact with these fraudsters. Should they suggest that this matter has been resolved, then this should be considered an utter lie. Tawagpinas comment that they have to validate my billing information because of online fraud is absolute rubbish.  If they really care for their customers’ online security & privacy, then this information should be considered private and obviously has absolutely nothing to do with them.  

The security and privacy of my bank details lies with my bank or PayPal, and can only be verified by them.  Can they please explain to all readers of this forum, why was it important to them to establish if my email address available to them was the same I used on my PayPal account? Obviously, this information is shared only between me and PayPal. No third party should have access to this information, right? So, why they inquire about this information then, a side for fraudulent purposes?

The same day of dealing with them my account got fraudulently wiped-out by someone in the USA. I am not US citizen, never have visited the USA, I am not involved in any business dealings in the USA.  Also, if according to them, the mobile top up made to my friend was fully successful, which it did, because my friend confirmed this to me, then it means they have absolutely no control over their system, or they are absolute liars.

My questions to these fraudsters, if you knew with which customer of yours you have been dealing with, then why didn’t you contact me by now to resolve the issue. The only information I gave to you was that the transaction was related to a mobile top up in the Philippines using PayPal.  So how were these guys able to confirm that this transaction had occurred? Regarding TawagPinas last comment, please you fraudsters do not contact me; you have caused me enough harm. I have absolutely no interest in having any contact, and I repeat any contact, with you fraudsters.

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#2 REBUTTAL Owner of company

TawagPinas Official Answer

AUTHOR: TawagPinas - ()

TawagPinas.com is part of KeepCalling, a business with a 12 years history of providing telecom services to customers worldwide. With over 120,000 active customers, we offer clean, quick & efficient services with no hidden fees. We also provide customer service 24/7 in both English & Spanish and via phone & email.

As regards this client's claim, here is our position:

1. The top up the customer made was fully successful. Both our system and the local mobile operator in Phillippines confirmed it. Once the customer made the top up to a mobile pertaining to Smart network in Phillippines, his PayPal account was charged for that amount. The transaction was processed and the mobile in Philippines received the amount.

2. Customer never inquired TawagPinas about this order. So we never had a chance to investigate this case.

3. Indeed, for security measures, prior to making the purchase, our Customer Relations called the customer to double check his billing information. This is part of our fight againts online fraud and it's a measure we take really seriously as we deeply care for our customers' online security & privacy.

4. We are more than eager to support this customer and help him overcome any inconvinience he might have suffered. We kindly ask him to contact us by phone or email and let us know if there's any way we can help him.

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