• Report: #1107970

Complaint Review: The Addison

  • Submitted: Wed, December 18, 2013
  • Updated: Wed, December 18, 2013

  • Reported By: John P. — East Boston Massachusetts
The Addison
2 E Camino Real Boca Raton, Florida USA

The Addison Cockroach in food Boca Raton Florida

*UPDATE Employee: This Report is a BBB Proven Hoax

*Author of original report: Here is The Addison inspection report

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We attended a wedding at The Addison. I had heard that the food was to die for. When the waiter brought over my steak it looks great. I moved the potato to see a dead cockroach. I was attending my nieces wedding and didn't want to cause a panic. When told the waiter, he asked me if I wanted another. Absoultly not I said. I would never eat there or attend an event there again.


This report was posted on Ripoff Report on 12/18/2013 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/The-Addison-/Boca-Raton-Florida-33432/The-Addison-Cockroach-in-food-Boca-Raton-Florida-1107970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

This Report is a BBB Proven Hoax

AUTHOR: Jamie S - ()

We appreciate customer feedback as always and when John P made this claim on another site, the Addison along with the Better Business Bureau respectfully requested that he provide all parties with a date and time of the wedding he said he attended so we would be able to thoroughly investigate and address such a serious incident claim that had somehow gone unreported onsite.

It is our policy to have a detailed event report submitted by our operations manager (who has been with us for over 7 years) to our corporate office within hours of every single event we host and we have been unable to locate any reports that mention this complaint or anything similar to it. 

It is also our policy to investigate all security camera footage (which covers every area of the entire property) and interview the entire staff when an incident is reported.

The Better Business Bureau reached out to John P regarding this claim, and the BBB filed an offical report closing the case after John P declined to provide any information including a date or name of event.

We now hold an official letter to confirm this, so we would ask the Ripoff Report investigate this claim and if unable to obtain proof that John P was actually a guest of an event here, please remove this report. Perhapse John P is mistaken as to what venue he attended.

The Addison kitchen operates on a “cooked to order” system, meaning the chef takes the food from the pan, grill or oven and places it directly on to a plate handed directly to a server which goes straight to the table. 

The system makes it virtually impossible for an incident such of this to take place - especially in a kitchen that has never had a violation pertaining to insects, rodents or food contaimintion.  

Better Business Bureau Case #90236929 addressing this exact claim was offically listed as "Closed due to lack of information" on 12/18/13.  Feel free to search the case number for unmidigated proof of the unfound nature of this claim.

 

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#2 Author of original report

Here is The Addison inspection report

AUTHOR: John P. - ()

Addison (the)

2 E CAMINO REAL

BOCA RATON, FL 33432

9
Inspections
 
4
Violations On
12/11/2013
 
 
 
 
 
Map DataMap data ©2013 Google Imagery ©2013 , DigitalGlobe, Landsat, The Florida Department of Environmental Protection, U.S. Geological Survey
Map Data
Map data ©2013 Google Imagery ©2013 , DigitalGlobe, Landsat, The Florida Department of Environmental Protection, U.S. Geological Survey
Map data ©2013 Google Imagery ©2013 , DigitalGlobe, Landsat, The Florida Department of Environmental Protection, U.S. Geological Survey
 
 
Map
Satellite
Inspection DateInspection #Violations
12/11/2013 5066679 4
04/22/2013 4901671 1
12/08/2012 4637814 3
12/08/2012 4637814 3
07/27/2012 4637815 6
07/27/2012 4637815 6
03/01/2012 4557951 7
02/29/2012 4294671 10
10/20/2011 4294672 16

Addison (the)
Inspection #5066679
: 12/11/2013

ViolationRisk/CriticalOccurrences
Food Out of Temperature R / C 1
Food protection, cross-contamination R / C 1
Food contact surfaces designed, constructed, maintained, installed, located R / C 1
Toilet and hand-washing facilities, number, convenient, designed, installed  
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