• Report: #898518

Complaint Review: The Lawn Company

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  • Submitted: Sat, June 16, 2012
  • Updated: Wed, April 23, 2014

  • Reported By: Doreen — West Bridgewater Massachusetts U.S.A.
The Lawn Company
235 Hartford Tpke Shrewsbury, Massachusetts United States of America

The Lawn Company TLC Ruined our yard during aeration/over-seeding job and not fulfilling their 100% guarantee policy Shrewsbury, Massachusetts

*UPDATE EX-employee responds: TLC takes peoples money unfairly

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We have spent over two decades creating extensive gardens all over our yard as well as natural pathways and picnic grounds in the back under the trees.  We estimate about half of our property is actual grass with well defined edges.  The Lawn Company (TLC) has been maintaining our lawn for a few seasons.  We have been satisfied for the most part although our grass never seemed really lush considering the money we invested in the TLC maintenance program.  However -- the weeds, crabgrass, and grubs were under control for the most part.
Last fall, TLC offered aeration and over-seeding for $225.  Since our lawn was sparse in areas, we thought this was a great solution.  TLC came out to do the job after a few days of heavy rain.  We came home that day to huge clumps of mud all over our yard and driveway.  After several days, we realized pockets of grass were growing everywhere in our gardens, along our pathways, as well as covering our horseshoe pit and picnic grounds under the trees. [continued below]....
.....  We were heartbroken every time we looked out our windows.
We contacted TLC to let them know the problem and sent letters with numerous before and after pictures.  It took weeks to touch base and for TLC to even visit our property so there was the additional issue of falling leaves, pinecones, and pine needles.  We finally wrote a letter offering a few options one of which was to wait until the spring and they agreed.  However, we included a stipulation that we must be home before they visited or did anything else to our property.
On March 28th, TLC showed up without our knowledge, approval, or presence and put down a very limited application of grass killer on one of our pathways.  They left a note stating they now needed a map so they would know the exact areas to be treated.
We contacted TLC again several times by phone to let them know the treated grass did not die, we were upset they came when we werent home, and that the rest of the back yard still needed to be treated which was several thousand sq ft.  We were told to give the grass killer more time to work.  Our last call the end of April was not returned.
We wrote another letter in June stating our dissatisfaction, sent a check for half of the $225 as a compromise, and requested they resume our seasonal lawn care.  TLC wrote back claiming they never received any calls, never received our map, and that they dont remove dead grass roots because they will decompose.  They concluded by stating they would forward our information to an area manager to discuss the next course of action and would not reinstate our account.
We have since checked out web reviews on The Lawn Company.  We only wish we had done this before enlisting their services.  We now join a long list of unsatisfied customers.  In order to avoid collection agencies and possibly hurting our credit, we decided to just pay the entire amount and permanently close our account with this company.
We are working on our yard section by section to restore it to its original state.  It has cost us approximately $50 to date for grass killer which only covered a fraction of the area in question.  It has been back-breaking work to remove the dead grass roots as we go along.  We only hope others will be spared this horrible customer service experience with The Lawn Company by reading our story.  Buyer Beware!   

This report was posted on Ripoff Report on 06/16/2012 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/The-Lawn-Company/Shrewsbury-Massachusetts-01545/The-Lawn-Company-TLC-Ruined-our-yard-during-aerationover-seeding-job-and-not-fulfilling-t-898518. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

TLC takes peoples money unfairly

AUTHOR: jonnyb - ()

 If you are going to use a company for a lawn service, stay clear of TLC. First off they don't use the materials that you signed up for,like for example if you signed up for grub proofing that doesn't mean you will get grub proofing,might just end up with regular fert. Sometimes the company runs out of a material and instead of waiting for the proper material to come in, they will tell their employees to put down reg fert cause the customer doesn't know the difference. I've seen it with my own eyes. Also if you get lime watch out, they over charge you and only put down 15pounds of lime per 1000ft. Which is totally wrong. They should be putting down 50pounds per 1000ft and some people get 50pounds but not many,only people who look online and find out the truth. Then those people will get the right amount but everybody else is only getting 15pounds which does nothing for your PH on your lawn. My opinion don't get their lime, do it yourselves save money and make your lawn look the way it should with lime. Also they mix all their chemicals in one tank which is a no no is this business. They don't work as good if mixed but they do it anyways so they can do more lawns per day. They might say they sprayed for crabgrass but don't believe it just because it says so on your form. That's why the company has so many service calls because it was not done correctly the first time, have seen it with my own eyes.and the last thing to watch out for is the square footage on your lawn, company uses property maps to figure out of big your lawn is, I have seen a 8000sq ft lawn getting charged for a 30000sq ft lawn. They think the woods counts as square feet but that's only overcharging the customer big time. Trugreen or )awndawg I hear do a pretty good job and don't use these tactics to get more money off people so I would use one of them over TLC anyday of the week. Don't be fooled, you will have weeds and crabgrass if yoou use this company

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