Complaint Review: The UPS Store #5174 - North Hampton New Hampshire
- The UPS Store #5174 45 LAFAYETTE RD LAFAYETTE CROSSING PLAZA North Hampton, New Hampshire United States of America
- Phone: (603) 964-5022
- Web: http://www.theupsstorelocal.com/517...
- Category: Shipping Companies
The UPS Store #5174 Owner: Roger Tuttle They admitted the Clerk made a mistake but won't provide a full $21.95 Canadian Duty charges that resulted from their error (input of $20 value instead of $0) North Hampton, New Hampshire
*Consumer Suggestion: UPS is well-known...
*Consumer Comment: The declaration amount is insignificant. It was not an 'error'.
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I was shipping a replacement bank card to my daughter in Canada. The UPS Store's Clerk entered a $20 value for the item that I had declared at $0. This resulted in a $21.95 Canadian Duty Charge on top of the $20.49 shipping charge from The UPS Store. The worst part was that now UPS in Canada was unable to deliver it to my daughter as it was now a COD (they wanted her to pay the $21.95) and since she is in a dorm at University, this couldn't be done. After hours on the phone with the inept Clerk at The UPS Store that said he couldn't do anything because he was only part time, I called UPS directly and after several transfers to different departments was able to pay the $21.95 Duty charges by credit card over the telephone. Unfortunately UPS forgot to remove the COD from the package so couldn't deliver it for the 3rd time...my daughter has been without any money to buy food for a over a week now! I called The UPS Store for the 3rd time, after they admitted it was their mistake yet are unwilling to reimburse me the full amount of the Duty charges or compensate me in any way for the fact that my daughter has not been able to access her bank account because of their mistake. The owner, Roger Tuttle, is not an honest businessman and does not stand behind the shipping services he sells.
This report was posted on Ripoff Report on 11/15/2011 06:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-ups-store-5174/north-hampton-new-hampshire-03870/the-ups-store-5174-owner-roger-tuttle-they-admitted-the-clerk-made-a-mistake-but-wont-798402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
UPS is well-known...
AUTHOR: DC - (Canada)
SUBMITTED: Thursday, January 19, 2012
For doing this to Canadians. They levy inflated "brokerage" charges (in fact they act as their own customs broker; the claim of a separate brokerage company is simply a sleight of hand for anyone who doesn't dig into this some more) on Canadians who don't know better about receiving shipments from the USA.
I looked into this when someone, against my explicit request, sent me a package by UPS instead of USPS. I learned that in fact you can clear packages yourself through an office of Canada Customs. It is at that point that, likely, you would be able to explain that the contents of the package include a bank debit card and therefore should be zero-rated. If the official agrees they may waive the duty and tax, but I'm not a Customs official and this should not be taken as definitive info.
http://trueler.com/2010/11/24/self-clear-shipment-cbsa-avoid-ups-brokerage-fee/
The above website is one of several that popped up on a Google search for "Clear packages yourself" +UPS
Call CBSA to get the information for your local area - be sure to explain you are receiving a United Parcel Service shipment as a non-corporate customer and have refused their brokerage fees. When I called in the lady explained clearly what I needed to do, and it was about 2 hours of my time on a wintry January morning, but I got my package for only the $20 in tax it should have been, instead of nearly $75 in "brokerage".
#1 Consumer Comment
The declaration amount is insignificant. It was not an 'error'.
AUTHOR: seeworthy - (USA)
SUBMITTED: Wednesday, November 16, 2011
No international shipment can have a declared value of zero dollars. A declared value of $1 or $20 is irrelevant and will have no impact on the duties imposed by the destination country. Typically, any value up to $60 as a gift has no duty or tax. A bank card, however, is subject to duties regardless of relationship between sender and recepient and any monetary value on the card. The $21.95 duty is the same duty that would have been imposed by the Canadian broker, regardless of $0 or $20 AND regardless of what shipping company was used. There would be no difference if FedEx or USPS was used. The $21.95 duty would be subjected all the same.
It's sad to hear that your daughter cannot buy food for a week! Perhaps what is even more sad is that her father spends time ignorantly complaining in a website before paying a crummy 22 bucks to be sure his daughter is not suffering, THEN get the facts while trying to recover the mandatory Canadian brokerage duty.
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