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Report: #540097

Complaint Review: TigerDirect.com - Systemax - Naperville Illinois

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  • Reported By: Sam — Sugar Land Texas United States of America
  • Author Not Confirmed What's this?
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  • TigerDirect.com - Systemax 175 Ambassador Naperville, Illinois United States of America

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This company is a joke. Ordered a LCD TV and they shipped a lousy e-machines computer instead. after contacting them, they issued a return label but refused to have UPS pick-up the PC.I had to use my time and resources to take the package to UPS.
I was also told once the PC was returned the TV I ordered would be shipped out. Guess what? PC returned and accepted at warehouse, but no TV was shipped out and no refund was issued. After getting tired of the run around, I filed a charge back with AMEX
and got refunded.
TigerDirect might have good prices on some items, but god help you if something goes wrong with the order.No exaggeration, But TigerDirect Has got to have the most horrendous customer service of all electronics retailers.
I will never, ever order from them again. They have lost me as a customer, and worse I know I've convinced at least a dozen co-workers and relatives to never shop there.
I buy quit a bit from Newegg and Crutchfield and never had a problem that wasn't taken care promptly.
stay away from TigerDirect and save yourself headaches down the road.

This report was posted on Ripoff Report on 12/15/2009 07:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirectcom-systemax/naperville-illinois-60540/tigerdirectcom-systemax-botched-my-order-horrible-customer-service-naperville-illino-540097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 UPDATE Employee

Resolution

AUTHOR: Ernie E. - (U.S.A.)

POSTED: Monday, January 18, 2010

Our apologies once more,

However we have responded to your emails and we have issued you a store credit as promised in our email conversations. We hope we have resolved this issue to your complete satisfaction and that you continue to do business with us in the future.


If there is any further I could assist you with do not hesitate to contact me directly, my contact details were included in my emails to you.

Thank You.

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#3 Author of original report

Haven't heard a peep as expected.....

AUTHOR: Sam - (United States of America)

POSTED: Wednesday, December 30, 2009

E-mailed all pertinent info including PO# to TD customer service agent who posted a rebuttal to my complaint. As I expected, it was a misleading response directed to readers Haven't heard a thing as I expected.
Stay away, you will regret dealing with TD down the line....They could care less about customers....

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#2 Author of original report

Haven't heard a peep as expected....

AUTHOR: Sam - (United States of America)

POSTED: Tuesday, December 29, 2009

E-mailed PO# and all pertinent info, as requested by TD customer service agent in his rebuttal to my complaint....Haven't heard a thing as expected. No surprise there....
Avoid this company...They are a sick joke.

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#1 UPDATE Employee

Our apologies

AUTHOR: Ernie E. - (U.S.A.)

POSTED: Wednesday, December 23, 2009

We apologize for the inconvenience we caused and thank you for bringing this matter to our attention.

Id like to research this matter further to determine exactly where our service failed but unfortunately we do not have enough information in your post to gather your account information. Please contact me at ernie@help.tigerdirect.com with your order details so we can properly address this issue.

We value your business and hope we continue to be your technology vendor of choice, should you give us another chance we promise to work hard to exceed your expectations. We constantly strive on 100% customer satisfaction and would like to agree on an accommodation that makes you feel comfortable giving us another chance.



Thank You.



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