My first bad experience happened a year ago when I showed up to refinance my vehicle on my own.
I sat down with a salesman and one of his associate. She took my information and my ID card to go make copies and never came back. They try to sell me a new vehicle which I refused many times. Salesman try to peer pressure me to make a purchase I then got mad and requested the lady to bring me back my documents. As I was leaving he called his associate and asked her to bring me the keys to a Camry! I had to get loud and put myself in a very uncomfortable situation to get my ID back and flee from the place.
Then in mid January, Shareen called me and told me that she had a great news for me. I was pre approved to refinance my vehicle and she wanted to help me out.
I showed up on early February to go talk with her. First of all, the lady was not there so I sat down with someone else ( Marie Pierre ) and started by looking up my file with them. She requested my Social and told me that my file was outdated so I had to update it on her computer. She instead made me maliciously fill up a credit application without my consent (to only realise it a week later) So then we started negociating and doing math. My plan was to keep the remaining payment period left on my car and add an extended Warranty and have them lower my interest which Shareen told me she wouldn't have any problem doing. So Marie pierre started going back and forth between her office I was sitting at and a finance officer's office to get numbers. Everytime she would bring me numbers that wouldn't add up. So I told her to let me talk to the person in charge of the finances. I sat down with Mike and he started giving me numbers from his computer, which he was being very carefull of hiding the screen from me, and he then told me that he could not do the refinancing because that would make me pay sales tax on the vehicle twice ( so why call me in in the first place) he then suggested that it would be better for me to buy a new car. which I refused for the 15th time. He said he would have to talk to someone else and get back to me within couple days.
A week went by and I didn't received any call from their part so I went back. I met Shaun and Shareen who came and shook my hand (she looked very uncomfortable) and then left me with shaun. Shaun told me that they had to take a shot at refinancing me but it wasn't guaranteed but he would get back with me personally the day after.
Back at my house at the end of the very same week, I get a mail from PNC bank telling me that my credit application was declined! Who is PNC bank? The bank Toyota of hollywood works with apparently. So I called them and asked them when was this credit check done. It was done the day I was at their dealership.
So to sum this book I just wrote.
Toyota of hollywood tricked me into coming and try to refinance my car ( by buying a new one or extending my payments ) by telling me I was pre-approved ( which was not true ). They then ran my credit information without my consent when I actually showed up there and send a credit application in my name to a bank I didn't not knew. They then tried to sell me a new vehicle which I made clear wasn't the reason they brought me here. In total I wasted 6 hours of my time at their place and another 30 minutes writting here.
Avoid this place at all cost! you will just get duped like I have been.
Oh and btw do not expect them to appologize to you because they will deny the facts and assure you they are a lawful business.