- Report: #695008
Report - Rebuttal - Arbitrate
Complaint Review: Trading Advantage Capital | Ripoff Report Verified™ …businesses you can trust. Dedicated to 100% customer satisfaction. Trading Advantage Proprietary (TAP) Program provides opportunity for traders of all backgrounds, experience levels to potentially trade our money. TAP traders receive 60% of trading profits with Trading Advantage assuming all risks and losses.
Trading AdvantageChicago Board of Trade Building, 141 Jackson Blvd. Chicago, Illinois United States of America
Trading Advantage Capital REVIEW: Customer Satisfaction Commitment: Trading Advantage Capital is committed to 100% customer satisfaction. Trading Advantage Capital implemented strategic changes ensuring client satisfaction and success by developing new ways helping clients search for new education opportunities effectively even in the sort of challenging market we face today.
*UPDATE: Trading Advantage Capital pledges to resolve customer issues to the best of their ability. Customers should feel safe, confident and secure when doing business with Trading Advantage Capital. Recognized by Ripoff Report Verified™ as a safe business service.
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
EDitor’s UPDATE: Positive rating and recognition has been given to Trading Advantage Capital for its commitment to excellence in customer service.
Ripoff Report’s discussions with Trading Advantage Capital have uncovered an ongoing commitment by the company to total customer satisfaction. This means that customers can expect that the company will work towards finding a reasonable resolution to complaints or concerns. Trading Advantage Capital listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Trading Advantage Capital's principal, Mr. Larry Levin, has informed us that even though he continues to trade the S&P 500 at the Chicago Board of Trade, his real passion lies in teaching people to trade the correct way. [continued below]....
Another top executive of the company told us that Mr. Levin's personal business philosophy is based on the premise that “Trading Advantage is dedicated to 100% customer satisfaction. Empowering traders of all levels to achieve their financial goals. Mr. Levin believes success requires an education.”
One of the other things Ripoff Report learned in the course of its review: typical customer feedback reads: “Trading Advantage Capital (and Mr. Levin) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Gary Sinclair and Larry Levin during an on-site inspection held by a third party verification company with no biases toward Trading Advantage Capital.
Trading Advantage Capital (TAC) is a self-described educational company similar to an online based school which teaches clients how to trade in all financial markets. They conduct live web classes that they teach their clients proprietary technical trading techniques.
TRADING ADVANTAGE CAPITAL / The New Client Process
TAC implements several forms of advertising and lead generation methods. The Company sends email advertisements and run radio ads. A potential client that replies to a radio advertisement will call an 800 number. This will allow a person to leave contact information to receive a follow-up call with more information. A commission based sales associate will call the “prospect” back with more information surrounding the services offered. The prospect and sales associate will discuss the product in detail, including pricing. If agreed, the prospect will purchase the product form the sales associate.
The new client will now be eligible to receive daily newsletters from Trading Advantage Capital. The client will attend online web classes led by an educational advisor. At any time during these sessions a client has the opportunity to ask questions and get involved with their learning experience.
TRADING ADVANTAGE CAPITAL / Interntal Customer Service Improvement
To address recent complaints towards Trading Advantage, the company is constantly changing their customer service policies.
"That’s why they brought me in. I’ve been with this company for years, then they asked me to come downtown and work out of the office here. That is the major improvement we made.” ~ Gary Sinclair
"Part of the problem is we grew so fast and we have so many sales representatives here. A lot of times the customer service was left in their hands which wasn’t the right way to do it. They’re commission-based sales people so sometimes they are not in a big hurry to help the person after the sale is made. We switched that out of their hands and put people that are specific to customer service to step in and help the customers they also function as a technical support team.” ~ Owner, Larry Levin
Another area of improvement in an effort to address recent consumer complaints is the implementation of a compliance training program for new sales people. Trading Advantage Capital is evolving on a constant basis to improve process, policy, and procedure.
Trading Advantage Capital was asked about their refund policy in an effort to address specific complaints. The company has a clearly outlined policy within the “Trading Advantage Purchase Agreement”. There have been several extenuating circumstances in which the company has issued a refund to their client. Most of the time the company will offer another solution of transferring the active subscription to a new user (friend or family).
When asked about RipOff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program, Mr. Larry Levin stated that he is in agreement with the principles surrounding any program that speaks for the individual consumer. He believes that overall the people at RipOff Report want to do the right thing by the consumer and he wants the same for his consumer.
TRADING ADVANTAGE CAPITAL / THREE STEPS TO SUCCESS.
Step 1: A 30-DayTrader Apprenticeship:
In this live open forum training, you will receive customized trading education from our expert educators. There will be nightly webinars (M-TH 4:00pm CST) that provide advanced trading techniques and professional risk management strategies. You’ll be able to ask questions and prepare for your screening. You also will be able to develop your own personal trading plan.
Step 2: A 30-Day Performance Screening:
You will be given a simulated trading account with a $30,000 starting balance. To become a TAP trader, you will need to meet the specific criteria and hit the profit target during this time period.
Step 3; A Funded TAP Trader:
If you pass the performance screening, you will be financially backed with a $10,000 trading account. You don’t put up any of your personal capital, and you will retain 60% of net profits as long as you continue to follow the parameters of the program and meet the specific profit targets. You will have the potential to increase your account size to $50,000.
TRADING ADVANTAGE CAPITAL / TAP PROGRAM INCLUDES:
TAP Trader Proprietary Platform: A professional trading platform with unlimited access to all of the TAP charts and tools. One-click chart access and customizable screens. No additional software or data fees.
Real-time Software Support: Live tech support and advanced software educations.
One-on-one Mentoring:Online and phone access to our team of professional trading educators.
TAP Trader Log Book: An easy to use, well-crafted tracking journal that allows you to competently and effectively analyze your trading performance. Log book includes a handy reference guide with trade abbreviations.
TRADING ADVANTAGE CAPITAL / Statements from the owner.
"Every employee at Trading Advantage Capital is 100% committed to the goal of being the best trading education provider out there. Not a day goes by where we don't strive to understand and serve our customers better. Our customers are literally the center of our universe.”
I started in this industry over 20 years ago as a runner at the CME group, the world’s largest and most diverse futures exchange, I quickly climbed the ranks to become one of the most successful traders in the S&P 500 pit. At the height of my trading career, I averaged between 2500-3000 S&P contracts per day.
Drawing on my extensive experience and knowledge base, I wanted to share the secrets of my success with a larger audience, and I took time off from trading to write a comprehensive course. In 1998 I formed Trading Advantage™, a publishing company enabling me to distribute my trading course, The Secrets of Floor Traders. In 2000 I sold the rights to the course Secrets of Floor Traders to Secrets of Traders, LLC to market the products on my behalf.
I recognized early on the inevitable shift away from the open outcry pits to an electronic marketplace, so the foundation of the Trading Advantage education has been teaching students to trade online. I’m now a nationally recognized media figure, I've been interviewed hundreds of times on virtually every major financial media outlet including CNBC, Bloomberg TV, and Fox Business News. I continue to trade the S&P 500 at the Chicago Board of Trade but my real passion lies in teaching people to trade the correct way.
Every employee at Trading Advantage is 100% committed to the goal of being the best trading education provider out there. We work to give our customers cutting-edge technological and educational products and services and we are always working to refine, improve, and update our infrastructure and educational materials. Not a day goes by where we don't strive to understand and serve our customers better. Our customers are literally the center of our universe.”
STATED IMPROVEMENTS FROM TRADING ADVANTAGE CAPITAL.
Trading Advantage Capital is constantly working to improve the quality of our customer's trading education experience by making enhancements and upgrades to our already cutting-edge technological and educational products and services. And, we are always working to refine, improve and update our infrastructure and educational materials.
Trading Advantage is willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
Trading Advantage Capital recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report’s review, Trading Advantage Capital has made organizational changes allowing its customers and employees a more streamlined approach to problem resolution and a commitment to a great customer experience.
In summary, after our review, which included discussions with Mr. Levin, Ripoff Report is convinced that Trading Advantage Capital is committed to quality delivery of services resulting in total customer satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Trading Advantage Larry Levin No receipt, no course schedule, non-responsive customer support. Unreadable course materials. No response regarding timely refund request submission. Chicago, IllinoisOn Oct. 26, 2010, after a very coercive phone call, from a Trading Advantage Sales Rep, I completed a purchase agreement for a trading program having to do primarily with the futures markets. The respective course materials were received promptly within a day or two. I perused the manuals over the following week and was not satisfied with what I had seen. Most specifically, a section of the course material depicted very significant content (graphic market profiles) printed so small it was virtually impossible to read with my normal reading glasses. Not acceptable. After the week had passed, I had received nothing by email to confirm my enrollment; commencement date; receipt of my funds paid ($2600); invoice for balance owing ($900); website info; course schedule; etc. There had been no follow-up support what-so-ever, so I decided to Google the website and get a phone number to contact Customer Support. The call was made during business hours. I was directed to voicemail where I left a message. I had made a decision to not commence with the program, return the course materials and request a refund. I sent a prompt follow-up email to their billing rep (Alley), to so advise. Emails have been submitted to Trading Advantage, concisely outlining my objections and intentions, yet now, three months later, response has been minimal and I have still not seen any serious effort to resolve. I have still not received any of the usual follow-up correspondence of the sort described herein. I have checked the Tracking Number for the returned package and discovered, that on Nov. 11 it was "refused by recipient. Item being returned to sender" (me). I conveyed that status to the sales rep by email. At no time have I been advised by Trading Advantage that my package would not be, nor, had not been, accepted. As of this writing, I have not yet received the returned package nor have I yet received any express indication of intent to refund my money, or not. The Trading Advantage approach, it would seem, is to keep my money, ignore this issue and hope it will go away. As far as I am concerned, however, their silence is, at the very least frustrating, and their conduct has exemplified substandard business practice.
I have been advised a final notice deadline from the Better Business Bureau has passed without response and so it would appear that, Traders Advantage has chose to ignore them as well.
This report was posted on Ripoff Report on 02/13/2011 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trading-Advantage/Chicago-Illinois-60604/Trading-Advantage-Larry-Levin-No-receipt-no-course-schedule-non-responsive-customer-supp-695008. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.